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PS - HelpCenter Details »»
PS - HelpCenter
Mod Version: 1.01, by PaulSonny (Coder/Designer) PaulSonny is offline
Developer Last Online: Feb 2013 I like it Show Printable Version Email this Page

vB Version: 3.7.x Rating: (89 votes - 4.54 average) Installs: 576
Released: 16 Apr 2008 Last Update: 09 Jun 2008 Downloads: 3282
Supported DB Changes Uses Plugins Auto-Template Additional Files  

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!


Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions


[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:


Initial version for vBulletin 3.7.

Version 1.00 Beta 2:


Bug Fixes.

Version 1.00 Beta 3:


Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:


Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:


Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.


Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Download Now

Only licensed members can download files, Click Here for more information.

Addons

Screenshots

Click image for larger version

Name:	adminsettings.jpg
Views:	2859
Size:	112.7 KB
ID:	79620Click image for larger version

Name:	editticket.jpg
Views:	1853
Size:	34.0 KB
ID:	79621Click image for larger version

Name:	mytickets.jpg
Views:	2774
Size:	35.2 KB
ID:	79622Click image for larger version

Name:	navigation.jpg
Views:	1227
Size:	8.3 KB
ID:	79623Click image for larger version

Name:	ticketview.jpg
Views:	2264
Size:	46.3 KB
ID:	79624Click image for larger version

Name:	stats.jpg
Views:	1977
Size:	30.7 KB
ID:	79628Click image for larger version

Name:	editdepartment.jpg
Views:	1520
Size:	24.9 KB
ID:	79627Click image for larger version

Name:	departmentmanagement.jpg
Views:	1939
Size:	24.8 KB
ID:	79626Click image for larger version

Name:	adminnav.jpg
Views:	979
Size:	7.5 KB
ID:	79625

Show Your Support

  • To receive notifications regarding updates -> Click to Mark as Installed.
  • If you like this modification support the author by donating.
  • This modification may not be copied, reproduced or published elsewhere without author's permission.
Similar Mod
Mod Developer Type Replies Last Post
PS - HelpCenter PaulSonny vBulletin 3.6 Add-ons 85 04 Apr 2013 16:28
HelpCenter Statistics Hasann vBulletin 3.7 Add-ons 22 16 Dec 2010 02:58

  #811  
Old 06 Jan 2012, 22:00
GhostHunter2010's Avatar
GhostHunter2010 GhostHunter2010 is offline
 
Join Date: Nov 2010
Real name: Ghost
not workin on vb4 just tested it installed success full but no shows up on menu or even if u go example.com/helpcenter.php lots of errors come up

Warning: require_once() [function.require-once]: Unable to access ./includes/functions_wysiwyg.php in [path]/helpcenter.php on line 61

Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/helpcenter.php on line 61

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php') in /home/username/domains/domain.com/public_html/helpcenter.php on line 61
Reply With Quote
  #812  
Old 03 Feb 2012, 21:24
Abu2's Avatar
Abu2 Abu2 is offline
 
Join Date: Sep 2007
Real name: Andrew
When somebody creates a new ticket, please, make this mod alow to send notification to some userID's. It will be so useful!
__________________
Sol lucet omnibus
Reply With Quote
  #813  
Old 15 Mar 2012, 10:48
davew davew is offline
 
Join Date: Oct 2005
Uninstalled until it has some kind of security.
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  #814  
Old 02 Jul 2012, 00:18
andrew67 andrew67 is offline
 
Join Date: Dec 2001
Originally Posted by davew View Post
Uninstalled until it has some kind of security.
Yes, its a major issue. Any user can read any support ticket.
Reply With Quote
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