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VBHSupport System

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VBHSupport System
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Mod Version: 1.0.0, by micheal332001 (Coder/Designer) micheal332001 is offline
Developer Last Online: May 2013 I like it Show Printable Version Email this Page
vB Version: 4.0.x Rating: (11 votes - 2.73 average) Installs: 14
Released: 08 Oct 2010 Last Update: Never Downloads: 83
Not Supported DB Changes Uses Plugins Auto-Template Additional Files Re-usable Code Translations Is in Beta Stage  

VBHSupport system is an all in one support live chat system.

Users will have to login to be able to use the support system and guests will not be able to post new tickets or respond to any tickets.

This support system has no admincp as its all within the support system its self.

Here are some of the functions that you will have with this support system.

So lets start with what the users can do.
  1. Login system ( Users have to be a member to use the support system )
  2. Menu Buttons ( There are a few buttons that will be at the top of the page, there will be the Home, New Ticket, Knowlegebase and Options)
  3. Home Button ( Brings you back to the Departments list once you have logged in )
  4. New Ticket ( New you will be able to add a new support ticket and choose the department it belongs to )
  5. Knowlegebase ( Is a knowlegebase system where you can see info that might be helpfull )
  6. Departments Page ( This is the first page you see once you login, clicking on a department will show you a view department button, this then loads the support tickets for that department )
  7. Support Tickets ( Click on a support ticket to view its content and and comments made )
  8. Viewing Comments ( Once you view a comment it will show you the ticket info and the comment you have clicked on to view, you will also see 2 buttons here one for closing the window and one for replying to this comment or support ticket )
Now lets tell you some of the things the admin or support advisers will be able to do.
  1. Extra menu buttons ( Support chat login, AdminCP )
  2. Support chat Login ( This will login the admin/Adviser into the live chat support system, witch then lets other members know there is an admin or adviser online for live chat )
  3. Live Chat Request ( Once a member clicks on the live chat button there will choose and admin/adviser to whom they want to chat to, this then shows the admin a phone button to tell them they have been asked into a live chat with a member. The admin would click this phone and enter into a live chat with that member only and would then remove that admin/adviser from the online admin/advisers list )
  4. AdminCP ( Here you a alot of options, they are as follows View/Edit/Delete and New Departments. View/Edit/Delete Support Tickets, View/Edit/Delete/New knowlegebases there is no need for me to tell you what you can do here as its every thing you would be able to do as an admin )
Also with this support system the admin will not have to login to the vbulletins admincp to make changes as all changes can be changed within the support system.
The reason for this is that most admins are feed up having to login twice to make changes to there site, so the best way to do this was to add all the admincp controls into the support system.

Place take alook at the video demo here

Install

Download both zip files.
Upload with your FTP the files within the UPLOAD folders to your forum root.
CHMOD the folder vbhsupport to 777.
Import the product xml file.

Images to come soon

Download Now

Only licensed members can download files, Click Here for more information.

Screenshots

Click image for larger version Name: Loginpage.jpg Views: 461 Size: 58.0 KB ID: 122673Click image for larger version Name: Knowlegebasepage.jpg Views: 583 Size: 67.0 KB ID: 122672Click image for larger version Name: departmentspage.jpg Views: 389 Size: 71.4 KB ID: 122671Click image for larger version Name: admincpmainpage.jpg Views: 330 Size: 80.9 KB ID: 122670Click image for larger version Name: newticketpage.jpg Views: 416 Size: 73.9 KB ID: 122674Click image for larger version Name: admincpdepartments.jpg Views: 357 Size: 323.7 KB ID: 122677

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Comments
  #2  
Old 08 Oct 2010, 19:43
Brandon Sheley's Avatar
Brandon Sheley Brandon Sheley is offline
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Join Date: Mar 2005
Real name: Brandon
nifty
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  #3  
Old 08 Oct 2010, 20:07
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ProFifaLeagues ProFifaLeagues is offline
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Join Date: Aug 2009
Real name: Rob
Looks great tagged intill i can install later tonight!
Thanks
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  #4  
Old 08 Oct 2010, 21:56
ozzy47 ozzy47 is offline
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Join Date: Jul 2009
Tagged, gonna have to look into this one as I currently use the mod by microhellas, but this one looks professional!!
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  #5  
Old 09 Oct 2010, 11:08
Wajdan Wajdan is offline
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Join Date: Jun 2010
Tagged for future use.
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  #6  
Old 09 Oct 2010, 12:30
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Taurus1 Taurus1 is online now
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Join Date: Dec 2009
Looks very promising thanks. Installed, however after log in it won't load past 44% and the page never finish loading.
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Last edited by Taurus1 : 09 Oct 2010 at 12:42.
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  #7  
Old 09 Oct 2010, 13:53
Smiler2009 Smiler2009 is offline
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Join Date: Apr 2009
Looks promising but unfortunately I need to allow guests to file tickets. 90% of the problems we have are members not being able to login or stay logged in, a help system they can never get to is not much use to me. I know they can do a guest login but you can't cover every problem by using a knowledgebase.

Other than that, looks good.

Jeff.
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  #8  
Old 09 Oct 2010, 14:19
ProFifaLeagues's Avatar
ProFifaLeagues ProFifaLeagues is offline
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Join Date: Aug 2009
Real name: Rob
Originally Posted by Smiler2009 View Post
Looks promising but unfortunately I need to allow guests to file tickets. 90% of the problems we have are members not being able to login or stay logged in, a help system they can never get to is not much use to me. I know they can do a guest login but you can't cover every problem by using a knowledgebase.

Other than that, looks good.

Jeff.

But you could always add a direct contact link in the knowledge-base mate that would sort that problem!
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  #9  
Old 09 Oct 2010, 19:18
micheal332001 micheal332001 is offline
Coder/Designer
  
Join Date: Apr 2004
Originally Posted by Taurus1 View Post
Looks very promising thanks. Installed, however after log in it won't load past 44% and the page never finish loading.

Can you give me your site url and ill have alook.
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  #10  
Old 09 Oct 2010, 19:23
micheal332001 micheal332001 is offline
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Join Date: Apr 2004
if you would like a quick look at this you can check out the video here

http://www.totally-scripts.com/video...a4ih5dwnu12kw1
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  #11  
Old 10 Oct 2010, 07:40
micheal332001 micheal332001 is offline
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Join Date: Apr 2004
Installs: 6

Downloads: 23

vbhsupport_part_1.zip (1.76 MB, 48 downloads)
vbhsupport_part_2.zip (350.9 KB, 43 downloads)

48 file downloads and only 6 of you say installed.

only 2 votes hmmmmmmmm



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  #12  
Old 10 Oct 2010, 08:52
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Ahmad110 Ahmad110 is offline
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Join Date: Sep 2010
Real name: Ahmad
I going to see your site for looking on hack . but the page never finish loading . my browser is firefox and this is my problem
sorry for my bad english
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my board
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  #13  
Old 10 Oct 2010, 09:46
nitl300 nitl300 is offline
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Join Date: Aug 2010
:dty
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  #14  
Old 13 Oct 2010, 18:16
pwner318 pwner318 is offline
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Join Date: Aug 2010
hm i test it on my,nothing works.its on my forum but the graphics dont work and i cant get in control panel...
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  #15  
Old 31 Dec 2011, 00:35
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Jakub03 Jakub03 is offline
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Join Date: Dec 2011
Is it possible to change the colors? The blue colors dont really match my theme.
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