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LAM - Dispute Resolution Details »»
LAM - Dispute Resolution
Mod Version: 4.1.4.1, by mawby (Coder) mawby is offline
Developer Last Online: Jun 2014 I like it Show Printable Version Email this Page

vB Version: 4.1.4 Rating: (8 votes - 4.63 average) Installs: 69
Released: 23 Oct 2010 Last Update: 19 Jul 2011 Downloads: 282
Supported DB Changes Uses Plugins Template Edits Re-usable Code Translations  

This product will allow you to configure a forum so that only a thread creator, their nominated list of disputed members, and moderators are able to reply to the thread. When a dispute thread is created a PM will be sent to all those involved in the dispute.

On my site we have a lot of people selling items, and occasionally something goes wrong during the process. Before we had this product a member would post up about their problem and it became a free-for-all with 'friends' of both sides posting up slating the other side for being wrong and generally turning into a slanging match until the thread eventually got locked. Now, thanks to this product, only those actually involved in the dispute can reply. This has resulted in almost all of our disputes being resolved in a way where both sides are happy.

As of version 4.0.8.1 it is now possible to configure this product to run in "Private Dispute" mode. This extends the normal functionality described above to also prevent those not in the dispute from being able to view the contents of the thread. They can still see it exists but any thread preview text, or opening the thread itself, will show a "You are not authorised to participate in this dispute" message.

As of version 4.0.8.2 it is now possible to configure this product to run in "Extra Privacy" mode. This extends the "Private Dispute" functionality described above to also prevent those not in the dispute from being able to see the thread exists. With this setting enabled dispute threads will not be shown when browsing a forum if the user is not the thread creator, on the disputed list, or a moderator.

As of version 4.1.3.0 it is now possible to make entering the disputed user names optional via the "Optional Disputes" setting. You can also enable the dispute functionality on all forums by enabling the "Globally Enabled" setting.

As of version 4.1.4.0 it is now possible for the thread creator, or a moderator, to edit the threads dispute list by performing an advanced edit on any post in the thread which they have permission to edit. Upgrade instructions for this version can be found here.

As of version 4.1.4.1 it is now possible to create a dispute against a single user group by enabling the "Enable Usergroups" setting. This will allow anyone in the user group to participate in the dispute, as well as anyone on the normal dispute list. PM notifications won't be sent to the user group. This version also fixes several bugs with the Private Dispute option where searches would still show a dispute thread even if the user wasn't allowed to participate in the dispute.

Tapatalk Users - Please see this important note about Tapatalk support.

Installation
  1. Download the attached .xml file
    product-LAM_DisputeResolution.xml
  2. Install the product
    AdminCP -> Plugins & Products -> Add/Import Product -> Import Product

Configuration

You need configure which forums you want this product to run in, or globally enable it to run in all forums. You can also specify if creating a "dispute" thread in a dispute forum is optional. There is a setting that lets you override who the notification PM is sent from should you prefer it to come from an admin account rather than the user's account. And finally there are the privacy and user group options as detailed above.



Example

When creating or advanced editing a thread in a disputes forum there is now an additional row where the user can edit the user names (and user group if enabled) of those they are disputing...



When the thread is created (or advanced edited) a PM is sent to those involved in the dispute (only newly disputed members are PMd when editing a thread)...



When the thread is viewed it shows at the top who the dispute is between...



An error will be shown if; the thread creator forgets to enter any names and the "Optional Disputes" option is set to No...



the thread creator enters an unrecognised name...



or someone not in the disputed list tries to reply to the thread...




Version History

4.1.4.1 - Added user group option. Stopped threads showing in searches when Private Disputes is enabled. Stopped sending PMs to users already on the disputes list when editing a thread. (2011/07/19)
4.1.4.0 - Added the disputed users to the advanced edit screen & removed the admin option (2011/07/05)
4.1.3.0 - Added optional disputes, global enable and prevented the admin option appearing in non-disputes forums (2011/05/01)
4.1.2.0 - Fixed an SQL error if the admin option was accessed in a forum that didn't have disputes turned on (2011/03/25)
4.0.8.3 - Added auto-suggest to the user names field (2010/11/01)
4.0.8.2 - Added Extra Privacy mode (2010/10/24)
4.0.8.1 - Added Private Dispute mode (2010/10/23)
4.0.8.0 - Initial release (2010/10/23)


Credits

Although I've written this product for vB 4 the original idea came from the Private Debates product written by beebi.

The code to not send PMd to users already on the disputes list when edited a thread was contributed by CheeSie

Download Now

Only licensed members can download files, Click Here for more information.

Screenshots

Click image for larger version

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Name:	ShowThread.png
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Name:	ErrorNoNames.png
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Name:	ErrorNoAccount.png
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Name:	ErrorNotAuthed.png
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ID:	122986Click image for larger version

Name:	1 - AdminCP.png
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ID:	131233Click image for larger version

Name:	2 - NewThread.png
Views:	1421
Size:	22.0 KB
ID:	131234

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Comments
  #2  
Old 23 Oct 2010, 10:54
ProFifaLeagues's Avatar
ProFifaLeagues ProFifaLeagues is offline
 
Join Date: Aug 2009
Real name: Rob
Tagged this till i get home,Could be a great mod for us at the PGL,Thanks!
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  #3  
Old 23 Oct 2010, 11:57
Mukashi's Avatar
Mukashi Mukashi is offline
 
Join Date: Jan 2004
Real name: Liam Pomfret
Hmmm....I can see uses for this beyond just dispute resolution. For instance...allowing forums which run RPG's to have private threads between the game master and one or more of the players, rather than trying to co-ordinate things through PM's.
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  #4  
Old 23 Oct 2010, 12:07
mawby mawby is offline
 
Join Date: Jun 2004
If anyone has any ideas of changes needed to make this product usable for anything other than dispute resolution, let me know and I'll try and incorporate it into the product.

It's already full phrased so it wouldn't take much effort to make this product appear like a basic ticketing system or private debates, etc.
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  #5  
Old 23 Oct 2010, 13:51
mitch84 mitch84 is offline
 
Join Date: Mar 2008
nice mod, thx
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  #6  
Old 23 Oct 2010, 15:36
SocialNetworkBuzz SocialNetworkBuzz is offline
 
Join Date: May 2007
Could you make it where only those involved in the dispute could read the thread? Would be an awesome feature for our WoW server, to let a player know when their donation has been processed and their in-game item is in the mailbox.
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  #7  
Old 23 Oct 2010, 16:59
mawby mawby is offline
 
Join Date: Jun 2004
Originally Posted by Stabatha View Post
Could you make it where only those involved in the dispute could read the thread? Would be an awesome feature for our WoW server, to let a player know when their donation has been processed and their in-game item is in the mailbox.
I have updated the product so it is now possible to configure it to run in "Private Dispute" mode. This extends the normal functionality to also prevent those not in the dispute from being able to view the thread.

A new setting is available...



If enabled and a user not in the dispute hovers over the thread, the preview text is changed to...



And if the user tries to view the thread anyway, they'll get the error...



I wont be running this product in "Private" mode on my site so I'll be relying on feedback to let me know if there are any problems with it.
Attached Images
File Type: png Options.png (38.6 KB, 2946 views)
File Type: png ThreadPreview.png (7.3 KB, 2933 views)
File Type: png ThreadView.png (5.2 KB, 2938 views)
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  #8  
Old 23 Oct 2010, 20:03
vidan vidan is offline
 
Join Date: Feb 2008
can admin/mod with grant permission reply in the dispute resolution thread?
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  #9  
Old 23 Oct 2010, 20:17
pete_brady pete_brady is offline
 
Join Date: Mar 2002
THUNDERDOME!

http://www.youtube.com/watch?v=pmRAiUPdRjk

sorry
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  #10  
Old 23 Oct 2010, 20:49
Lojo Lojo is offline
 
Join Date: Oct 2010
Real name: Nick
Great mod. Keep up the good work.
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  #11  
Old 23 Oct 2010, 21:21
SocialNetworkBuzz SocialNetworkBuzz is offline
 
Join Date: May 2007
Originally Posted by mawby View Post

If enabled and a user not in the dispute hovers over the thread, the preview text is changed to...
Awesome! It almost fits what I need now! Could you add an option though that if your not a admin or involved in the dispute you can't see the thread at all. Basically I need a forum unviewable but instead of viewable via usergroup permission, it is viewable on a thread by thread basis in that forum based on if your involved in that dispute.

Will for sure nominate for MotM if you can get that to do this!
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  #12  
Old 23 Oct 2010, 23:55
COL NIL SATIS COL NIL SATIS is offline
 
Join Date: Aug 2009
Real name: Col
This is absolutely a brilliant concept ....install tomorrow!!!! thanks Mawby another top mod this...great ...tag for tonight
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  #13  
Old 24 Oct 2010, 02:33
CharlieDelta CharlieDelta is offline
 
Join Date: Apr 2010
What a brilliant idea! Brilliant work mawby!
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  #14  
Old 24 Oct 2010, 02:57
apokphp apokphp is offline
 
Join Date: Nov 2002
I asked for this mod about 3 years ago or so for my debate site. Good to see that it has become a reality as I knew I couldn't be the only person who could use it. However...while it is a brilliant mod and will be quite useful for many boards...it's a little late for me as I'm migrating from VB.

Kudo's on the great hack though man. About time something like this came along. IMO...it should be standard feature in vb.

If you ever make a switch to XF pm me. I'd be willing to pay for this mod.
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Last edited by apokphp : 24 Oct 2010 at 03:08.
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  #15  
Old 24 Oct 2010, 05:48
Devil_Dog Devil_Dog is offline
 
Join Date: Jan 2010
Tagged and will give some feedback.

This looks like a great mod!!!

Thanks
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