[steviewonder44]

Originally Posted by micheal332001

have you got this option set

F.A.Q Columns
How many columns to use for FAQ Categories?

within the settings as you cannot have this set as 0

I uninstalled it and using the older version without live support and works good.

[Poohnix]

Originally Posted by micheal332001

Poohnix I have sorted out your support system now its all working.

Thanks a lot!

[Hostboard]

Currently it is possible to submit a ticket without a title. Is there a way to check for entering a title prior to submission?

[micheal332001]

Originally Posted by Hostboard

Currently it is possible to submit a ticket without a title. Is there a way to check for entering a title prior to submission?

hi there sorry im not supporting this here any more as i dont have the time to keep checking differnent sites for posts.
i have alot of work on with the commercial versions and have to support them more as they are paying for the product.

as to your question you should not be able to submit a tickect without the title but it does happen, this is being fixed in the commercial version.

[Mariner1]

I get this error when clicking on help desk tab

Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/netwo103/public_html/support.php on line 59

Anyone know what causes this pls.Im using 4.15

[Mariner1]

Can anyone help pls,see above post

[masons]

Well perhaps you read the instructions where it clearly states, it doesnt work on on 4.1

[4tdesign]

Fatal error: Call to undefined function fetch_language_fields_sql() in class_core.php

i did not read the instructions and put ti in 4.1.5 need to remove any advice............

[VBIran]

Put a option that Each user can post X tickets in X Hour.

[Mariner1]

Is this mod still supported

[micheal332001]

Originally Posted by Mariner1

I get this error when clicking on help desk tab

Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/netwo103/public_html/support.php on line 59

Anyone know what causes this pls.Im using 4.15

i will update this to work with the old and new editors as with vb version 4.1.4 they changed the editor and thats why you are getting this error.

Originally Posted by 4tdesign

Fatal error: Call to undefined function fetch_language_fields_sql() in class_core.php

i did not read the instructions and put ti in 4.1.5 need to remove any advice............

i can tell you this has nothing to do with the support system,
the only thing i can sugest is to reupload the vbulletin files as it looks like one file is missing or did not upload right.

also someone asked if this is supported here well i can tell you that there is very limited support for any of my free scripts released here.

[VBIran]

i will update this to work with the old and new editors as with vb version 4.1.4 they changed the editor and thats why you are getting this error.

This mode havent problem with 4.1.4 .

Can you Put a option that Each user can post X tickets in X Hour?

[GamersChallenge]

does the paid version work with the 4.1.5?

[TCB]

Why invest time in using a mod, rely on its use and then find out it's not support in a new version of vbulletin?

I really honer developers of addons, have respect for their skills and devotion of helping others. But releasing a mod and then don't keep it updated with the releases of vbulletin is BAD. It's bad for the vb community.

Vbulletin should give a timespan for coders to update their addons to support (for example the 4.1.x series) within a month, and then move it to the graveyard. If this happens several times, these coders should be marked.

Don't want to sound harsh or disrespectful, but just like us (moderators/admins/owners of messageboards) you are obliged to commit yourself to the people that are depending on you.

[SocialNetworkBuzz]

Originally Posted by TCB

Don't want to sound harsh or disrespectful, but just like us (moderators/admins/owners of messageboards) you are obliged to commit yourself to the people that are depending on you.

Or learn to fix it yourself

Everyone here does everything for free, so pretty greedy imho to feel they are obliged to make sure your site can upgrade. If you don't have the PHP skills to make adjustments, but a mod means so much to you, then it's simple. Don't upgrade to the next generation of vB. Releases would be more of a ghost town then it already is if the staff ever agreed to your demands. Your type of attitude is why many already have stopped public releases.