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ivanko barbell
17 May 2006, 07:14
I've entered my serial number on several occasions and the system tells me it will take a few minutes to update, but I have still not been approved.

Please advise.

Logikos
17 May 2006, 07:16
This is known to take a couple hours at most. Make sure both your email address here (http://www.vbulletin.org/forum/profile.php?do=editpassword) and here (http://members.vbulletin.com/membersupport_priority.php) are the same. These emails are case sensitive also. ;)

Marco van Herwaarden
17 May 2006, 09:18
ivanko barbell,

Please follow the instructions below.

You are currently showing up as unlicensed. To be able to download hacks and/or receive support here at vBulletin.org, we ask you to please click here (http://members.vbulletin.com/membersupport_priority.php) (vB-germany users click here (http://members.vbulletin-germany.com/membersupport_priority.php)) and enter your email address, to show us that you are licensed.

You will need to use your customer number and password (which will be in the email you got when you paid for your license) to access that page. Please note that your email is case sensitive. The update of your account may take up to one hour.

Thank you.

ivanko barbell
18 May 2006, 04:30
I did, but I'll try again.

ivanko barbell,

Please follow the instructions below.

You are currently showing up as unlicensed. To be able to download hacks and/or receive support here at vBulletin.org, we ask you to please click here (http://members.vbulletin.com/membersupport_priority.php) (vB-germany users click here (http://members.vbulletin-germany.com/membersupport_priority.php)) and enter your email address, to show us that you are licensed.

You will need to use your customer number and password (which will be in the email you got when you paid for your license) to access that page. Please note that your email is case sensitive. The update of your account may take up to one hour.

Thank you.

Marco van Herwaarden
18 May 2006, 07:53
If you have a valid license, but can't get this to work, please contact Jelsoft support at vbulletin.com (support ticket). They are the only ones that can check into the license database and see what is going wrong.