View Full Version : Forum is down....?

15 Aug 2008, 08:26
Trying to access our forum home page.... and admincp.... and all we get is "Database Error, the database has encountered a problem". It will not open. I can get into the FTP location of the forum directory but everything seems to be in order? Our main website seems to be openning fine (Does not seem to be a host issue). Any input on where to start to try and troubleshoot this would be MUCH appreciated....... thanks!

Ted S
15 Aug 2008, 08:28
The database error is just a friendly message, right click the page and view source to see the actual error which will help you diagnose from.

15 Aug 2008, 08:33
Here's what it says.... however I think I would have better luck decyphering a blank sheet of paper than this......

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<title> Database Error</title>
<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1" />
<style type="text/css">
body { background-color: white; color: black; }
#container { width: 400px; }
#message { width: 400px; color: black; background-color: #FFFFCC; }
#bodytitle { font: 13pt/15pt verdana, arial, sans-serif; height: 35px; vertical-align: top; }
.bodytext { font: 8pt/11pt verdana, arial, sans-serif; }
a:link { font: 8pt/11pt verdana, arial, sans-serif; color: red; }
a:visited { font: 8pt/11pt verdana, arial, sans-serif; color: #4e4e4e; }
<table cellpadding="3" cellspacing="5" id="container">
<td><img src="./image.php?type=dberror" alt="Database Error" width="48" height="48" /></td>
<td id="bodytitle" width="100%">Database error</td>
<td class="bodytext" colspan="2">The database has encountered a problem.</td>
<td colspan="2"><hr /></td>
<td class="bodytext" colspan="2">
Please try the following:
<li>Load the page again by clicking the <a href="#" onclick="window.location = window.location;">Refresh</a> button in your web browser.</li>
<li>Open the <a href="/">www.denalioffroadclub.com</a> home page, then try to open another page.</li>
<li>Click the <a href="javascript:history.back(1)">Back</a> button to try another link.</li>
<td class="bodytext" colspan="2">The www.denalioffroadclub.com forum technical staff have been notified of the error, though you may <a href="mailto:dbmaster@example.com">contact them</a> if the problem persists.</td>
<td class="bodytext" colspan="2">&nbsp;<br />We apologise for any inconvenience.</td>

Database error in vBulletin :

mysql_connect() [&lt;a href='function.mysql-connect'&gt;function.mysql-connect&lt;/a&gt;]: Lost connection to MySQL server during query
/misc/31/000/088/292/5/user/web/denalioffroadclub.com/forum/VBforum/includes/class_core.php on line 311

MySQL Error :
Error Number :
Request Date : Friday, August 15th 2008 @ 12:30:10 AM
Error Date : Friday, August 15th 2008 @ 12:30:28 AM
Script : http://www.denalioffroadclub.com/forum/VBforum/
Referrer : http://www.denalioffroadclub.com/
IP Address :
Username :
Classname : vB_Database
MySQL Version :


Ted S
15 Aug 2008, 08:40
No need to copy the entire page.... Your error is listed in the main body. Right after the greek. :D

"Lost connection to MySQL server during query"

The explination for which is "The most common reason for the MySQL server has gone away error is that the server timed out and closed the connection."

I'd suggest restarting mysql and see if that fixes the issue. If you are on a shared server you should submit a trouble ticket so your host can investigate as this is a larger mysql error.


15 Aug 2008, 08:54
Please disregard... Thanks for the info Ted, atleast I'll know where to start in the future....it "All the sudden" works again.... gotta love Bravenet....:down: