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vb 5.2 to vb 5,10
by Hectorsky
19 Jan 2016 20:28

I tried to install back vb 5.10 but I got again issue , wtf .


Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

Anyone know how I can fix that issues ?
Thanks

Dragonsys 19 Jan 2016 21:40

You can't downgrade, you have to restore from the backup you made before attempting the upgrade (you did make a backup right?)

Hectorsky 19 Jan 2016 21:49

Quote:

Originally Posted by Dragonsys (Post 2562998)
You can't downgrade, you have to restore from the backup you made before attempting the upgrade (you did make a backup right?)

No , I didn't made backup , I still trying to upgrade 5.2 but nothing

Zachery 19 Jan 2016 22:09

Then you should restore the 5.2.0 files and run the upgrade script.

Hectorsky 19 Jan 2016 22:16

Quote:

Originally Posted by Zachery (Post 2563001)
Then you should restore the 5.2.0 files and run the upgrade script.

What do you mean to restore , I even can't install that version , I got XML issue , and idk how to fix that one ..

Zachery 20 Jan 2016 01:03

reupload all of the 5.2.0 files, run the upgrader again.

Hectorsky 20 Jan 2016 06:52

Quote:

Originally Posted by Zachery (Post 2563007)
reupload all of the 5.2.0 files, run the upgrader again.

Same issue , xml processing and upgrading is stop.... idk what's wrong with vb 5.2 version

--------------- Added 20 Jan 2016 at 06:56 ---------------

i got this all the timev:


Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.


DemOnstar 20 Jan 2016 07:29

Have you tried a fresh install rather than an upgrade?
Upload all the contents of the newer version into it's own folder, create a new database etc and go from the beginning to make a fresh install.

Hectorsky 20 Jan 2016 08:23

I don't want to lose data,with my hosting I can have only one database . I made a ticket but there is no one answering to me .... and I'm getting mad. I don't know, I didn't had problems with upgrade on other versions... so I'm still waiting for some staff to answer on my ticket and to fix that issue...

Dave 20 Jan 2016 13:27

It's going to be rather tricky to fix this since you first upgraded, then tried to downgrade and now try to upgrade again...

DemOnstar 20 Jan 2016 13:34

Bit rubbish that your host only allows one database.
Anyway. . .

1. Copy your old database and download it from your site to your computer. (Keep it there.)
2. Create new database on your server for new install.
3. Do fresh install.
4. Delete all tables from new database and import the old database to new install.

Not sure if it is the best procedure but this is what I would have done in your case and may have to do myself if 5.2.0 is messy.

Hectorsky 20 Jan 2016 13:42

Quote:

Originally Posted by DemOnstar (Post 2563029)
Bit rubbish that your host only allows one database.
Anyway. . .

1. Copy your old database and download it from your site to your computer. (Keep it there.)
2. Create new database on your server for new install.
3. Do fresh install.
4. Delete all tables from new database and import the old database to new install.

Not sure if it is the best procedure but this is what I would have done in your case and may have to do myself if 5.2.0 is messy.

I don't have a lot of knowledge about database , so that's why I can't do that , I don't want to lose data . Still waiting for professional assistance from vbulletin staff team , but there are no answer, ,,, I think they answering when is about money... hope they will answer me and fix it today.

Dave 20 Jan 2016 13:45

Well this is not really something vBulletin should fix for you. They can advice you but they are in no way obliged to help you out with this. Your best bet is to hire someone to fix this problem for you.

Hectorsky 20 Jan 2016 13:53

Quote:

Originally Posted by Dave (Post 2563031)
Well this is not really something vBulletin should fix for you. They can advice you but they are in no way obliged to help you out with this. Your best bet is to hire someone to fix this problem for you.

Yes , but I'm still customer, so they should to provide some help , as I mentioned that is from new version issue. If they can't fix for me , is fine I'll fix , but IDK how .

DemOnstar 20 Jan 2016 14:03

Quote:

Originally Posted by faustvasea97 (Post 2563030)
I don't have a lot of knowledge about database , so that's why I can't do that , I don't want to lose data . Still waiting for professional assistance from vbulletin staff team , but there are no answer, ,,, I think they answering when is about money... hope they will answer me and fix it today.

You don't need any knowledge. I don't have knowledge on database issues either.
It is all done from your server. cpanel takes you to php MyAdmin and all database creation and deleting, importing, copying etc is done from there. Even if you learn how to copy your database, you are already doing one of the most important tasks that you will need forever.

COPY your database and download it now!

Hectorsky 20 Jan 2016 14:04

Quote:

Originally Posted by DemOnstar (Post 2563034)
You don't need any knowledge. I don't have knowledge on database issues either.
It is all done from your server. cpanel takes you to php MyAdmin and all database creation and deleting, importing, copying etc is done from there. Even if you learn how to copy your database, you are already doing one of the most important tasks that you will need forever.

COPY your database and download it now!

Ok can you explain please how to do step by step ? BTW , if installation will gonna be successful and I will want to put old database, how can I do that ?

DemOnstar 20 Jan 2016 14:09

Do you have cpanel on your server?

Hectorsky 20 Jan 2016 14:15

Which ? I have phpadmin panel , and ovh cpanel

DemOnstar 20 Jan 2016 14:17

Go to phpMyAdmin panel.

Hectorsky 20 Jan 2016 14:20

ATM I'm at work, so I can't do anything now , but can you explain please step by step , hope I can fix that , as I see support from vbulletin is really badly.

DemOnstar 20 Jan 2016 14:36

3 Attachment(s)
My cpanel looks like this. . .

http://www.vbulletin.org/forum/attac...1&d=1453303317

You will find php MyAdmin on there and MySQL Databases.
To copy your database go to phpMyAdmin, select your databse from the pane on the right. You will see its name. Click on it and you will get a page that looks similar to this..

http://www.vbulletin.org/forum/attac...1&d=1453303735

At the top you can see OPERATIONS.. Click on that..

http://www.vbulletin.org/forum/attac...1&d=1453303917

Where it says 'copy database to' give your new database a name and click GO

Or as an alternative, instead of choosing OPERATIONS, you could choose EXPORT and do it that way instead.

Hectorsky 20 Jan 2016 14:37

So just to be sure. I will make database backup now , than I will install new version of soft , and it will be clean forum , after I will need to delete all tables on new database and to import old one yea? But I will need to do again upgrade for that and it can be same issue ,.

--------------- Added 20 Jan 2016 at 14:46 ---------------

I think it won't work, because I will make backup of trash database , so when I will do importing of old database it will request to do upgrade ,and I can have same issue.

DemOnstar 20 Jan 2016 14:59

Quote:

Originally Posted by faustvasea97 (Post 2563043)
So just to be sure. I will make database backup now , than I will install new version of soft , and it will be clean forum , after I will need to delete all tables on new database and to import old one yea? But I will need to do again upgrade for that and it can be same issue ,.

1. Make back up yes. You should do this before any upgrade or before you test anything or do anything. Your database will hold everything you have done.

2. Create a new database, it should have the same name and username details as you have put in your config.php.

3. Run the install like you did when you made your first successful attempt.
http://yoursite/core/install/install.php or whatever.
Let the install do it's job. You might remember the page that tells you to remove the install folder before you go to admincp. Do that.

4. When complete, go to the database that has been newly created and delete all tables.

5. Then go to the IMPORT feature at the top of the page and import the database you safely copied and downloaded. Import it to the database you have deleted all tables from.

6. It might also be an idea to test the copied database for anything else?

From memory, this is the way I would do it. Make sure your config.php reflects the names and paswords etc. . . . .

If it fails, you have still achieved in learning how to do the most important maintenance task ever.
Copying your database for backup purposes.

Good luck..

--------------- Added 20 Jan 2016 at 15:00 ---------------

If your database is trash then you have nothing to lose.
Just do the install and begin again with your newly gained advantage. . .

Hectorsky 20 Jan 2016 15:08

Quote:

Originally Posted by DemOnstar (Post 2563047)
1. Make back up yes. You should do this before any upgrade or before you test anything or do anything. Your database will hold everything you have done.

2. Create a new database, it should have the same name and username details as you have put in your config.php.

3. Run the install like you did when you made your first successful attempt.
http://yoursite/core/install/install.php or whatever.
Let the install do it's job. You might remember the page that tells you to remove the install folder before you go to admincp. Do that.

4. When complete, go to the database that has been newly created and delete all tables.

5. Then go to the IMPORT feature at the top of the page and import the database you safely copied and downloaded. Import it to the database you have deleted all tables from.

6. It might also be an idea to test the copied database for anything else?

From memory, this is the way I would do it. Make sure your config.php reflects the names and paswords etc. . . . .

If it fails, you have still achieved in learning how to do the most important maintenance task ever.
Copying your database for backup purposes.

Good luck..

--------------- Added 20 Jan 2016 at 15:00 ---------------

If your database is trash then you have nothing to lose.
Just do the install and begin again with your newly gained advantage. . .

Yes , but I don't wanna lose data from my database...

DemOnstar 20 Jan 2016 15:15

Quote:

Originally Posted by faustvasea97 (Post 2563049)
Yes , but I don't wanna lose data from my database...

But that is the whole point and why you are copying it!!! You are copying it so you don't lose it.
Then you say it is trash. So why copy trash?

Hectorsky 20 Jan 2016 15:18

BTW , how I can remove table's from new database?

--------------- Added 20 Jan 2016 at 15:21 ---------------

So in case if your suggestion doesn't work ,vbulletin supporting team , can restore everything and to fix that issue ?

DemOnstar 20 Jan 2016 15:30

Quote:

Originally Posted by faustvasea97 (Post 2563052)
BTW , how I can remove table's from new database?

Scroll to the bottom of the table page. Click 'Check All' and select drop.

Quote:

Originally Posted by faustvasea97 (Post 2563052)
So in case if your suggestion doesn't work ,vbulletin supporting team , can restore everything and to fix that issue ?

They will hardly be able to fix your database or be willing to do that. .

Hectorsky 20 Jan 2016 15:38

I will try to do that in couple of hours, I will answer here in both case if it was successfully or not . Thanks for help. Hope it will work.

DemOnstar 20 Jan 2016 15:45

Quote:

Originally Posted by faustvasea97 (Post 2563056)
I will try to do that in couple of hours, I will answer here in both case if it was successfully or not . Thanks for help. Hope it will work.

Make sure you have a copy of your original database before doing anything. Whether it is trashed or not, get used to making database backups. They should be done regularly as a routine.

Never attempt to install mods or script edits until you have a copy of your database to fall back on.

Hectorsky 20 Jan 2016 17:04

Quote:

Originally Posted by DemOnstar (Post 2563057)
Make sure you have a copy of your original database before doing anything. Whether it is trashed or not, get used to making database backups. They should be done regularly as a routine.

Never attempt to install mods or script edits until you have a copy of your database to fall back on.

Step 1 - Connection successful
Table Conflict
Creating access table
An error has occurred with your database. Please contact vBulletin Support for assistance.

Module: install, Step 2 Database Error:1050

Table 'access' already exists

Query:

CREATE TABLE access (
userid INT UNSIGNED NOT NULL DEFAULT '0',
nodeid SMALLINT UNSIGNED NOT NULL DEFAULT '0',
accessmask SMALLINT UNSIGNED NOT NULL DEFAULT '0',
PRIMARY KEY userid (userid, nodeid)
) ENGINE = InnoDB

shimei 20 Jan 2016 17:18

I have to say that the threads you have made here and in VB.com are the most painful reading I have done in some time. You have totally ignored the staff, and the basic procedures for making backups before any upgrade, and haven't an understanding on how to restore a backup when things go wrong.

Here's an articles to help:

MySQL Export: How to backup and restore your MySQL database?

Hectorsky 20 Jan 2016 17:22

Also , on importing db i got this issue :


Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

--------------- Added 20 Jan 2016 at 17:32 ---------------

As I told before , there is something wrong with new version , so I fckt my forum with new version , other versions i did without any issues . And now I need to wait for them idk how long time...

--------------- Added 20 Jan 2016 at 18:47 ---------------

Also , I'm not able to upgrade now my forum ....

is redirecting me to install.php

--------------- Added 20 Jan 2016 at 19:01 ---------------

Quote:

Originally Posted by shimei (Post 2563066)
I have to say that the threads you have made here and in VB.com are the most painful reading I have done in some time. You have totally ignored the staff, and the basic procedures for making backups before any upgrade, and haven't an understanding on how to restore a backup when things go wrong.

Here's an articles to help:

MySQL Export: How to backup and restore your MySQL database?

Why did you post that link , I got here an other issue for 1 day , fck cay , why i did this fcking vb 5.2 ,...

Hectorsky 20 Jan 2016 21:02

Quote:

Originally Posted by DemOnstar (Post 2563089)
What I described to you before is exactly how I resolved my issue with the database and upgrade nonsense.

I too have had so many failures with the software in the past I just gave up. I gave up on vb.com also.
Shabby is one way I would choose to describe it. . .
It isn't like it was before, the procedure of upgrading is not a guarantee. Best to test it first in a test environment before going to your live site. These are lessons you must learn from.

If I will loose data , there is no point to keep that lisence from vb , the issue is not from my side , I did upgrade as i did for other versions ,,, support is slow , and ticked for my lisence are useless , are giving to me url to some documents to read ....

DemOnstar 20 Jan 2016 21:13

Quote:

Originally Posted by faustvasea97 (Post 2563090)
If I will loose data , there is no point to keep that lisence from vb , the issue is not from my side , I did upgrade as i did for other versions ,,, support is slow , and ticked for my lisence are useless , are giving to me url to some documents to read ....

I have seen how slow the support is.
You may also be correct in thinking that there is something wrong with 5.2.0. It wouldn't be the first bad release they have done. I downloaded it yesterday but haven't installed it yet. I always wait for a week or 2 before I install and even then, I do it on a test site.

I have been done numerous times before over this particular piece of software and it won't be happening to me again.

I paid for the license as you did but after all this time, I am now laughing at the whole experience.
It is just another example of what people can get away with selling in this world.

No point in being bitter, nothing concerning these people is going to change.

Hectorsky 20 Jan 2016 21:21

Quote:

Originally Posted by DemOnstar (Post 2563091)
I have seen how slow the support is.
You may also be correct in thinking that there is something wrong with 5.2.0. It wouldn't be the first bad release they have done. I downloaded it yesterday but haven't installed it yet. I always wait for a week or 2 before I install and even then, I do it on a test site.

I have been done numerous times before over this particular piece of software and it won't be happening to me again.

I paid for the license as you did but after all this time, I am now laughing at the whole experience.
It is just another example of what people can get away with selling in this world.

No point in being bitter, nothing concerning these people is going to change.

I will see . I'm just mad , I need to wait because they release shity version which fckt my forum and database , and now they doesn't want to help , idk how in how many days I will fix that ..... Your are lucky that didn't installed this shity version , I'm really dissapointed of support team and vbulletin soft...

I was work a lot on my forum , and I don't want to do it from 0 again...

DemOnstar 20 Jan 2016 21:27

Quote:

Originally Posted by faustvasea97 (Post 2563092)
I will see . I'm just mad , I need to wait because they release shity version which fckt my forum and database , and now they doesn't want to help , idk how in how many days I will fix that ..... Your are lucky that didn't installed this shity version , I'm really dissapointed of support team and vbulletin soft...

I was work a lot on my forum , and I don't want to do it from 0 again...

You are not alone in this. Many people have been through the same shenanigans.
Learn form this as I and countless others have had to.
No point in talking about it much, it is generally not acceptable and heralds the closing of the topic.

You should make copies of all stuff you do, save it in a folder so you never lose it and remember to backup your database. Welcome to the system. . . .
Wish you well.

Hectorsky 20 Jan 2016 21:34

Quote:

Originally Posted by DemOnstar (Post 2563093)
You are not alone in this. Many people have been through the same shenanigans.
Learn form this as I and countless others have had to.
No point in talking about it much, it is generally not acceptable and heralds the closing of the topic.

You should make copies of all stuff you do, save it in a folder so you never lose it and remember to backup your database. Welcome to the system. . . .
Wish you well.

Yea , and now ? My forum still not fixed ,,,, and support team still doesn't answering to me ....

Dragonsys 20 Jan 2016 22:00

I would look at the upgrade code and see what DB changes are made, then you can try to reverse those changes (manually). If you don't understand DB's and the coding you can ask for help (which you have been), if you need it ASAP, try asking in the paid forums.

You need to calm down and stop with the swearing though. Yes, your problem was caused by an issue in the upgrade, but it has been expanded by you not having a recent backup.

Hectorsky 20 Jan 2016 22:06

Quote:

Originally Posted by Dragonsys (Post 2563096)
I would look at the upgrade code and see what DB changes are made, then you can try to reverse those changes (manually). If you don't understand DB's and the coding you can ask for help (which you have been), if you need it ASAP, try asking in the paid forums.

You need to calm down and stop with the swearing though. Yes, your problem was caused by an issue in the upgrade, but it has been expanded by you not having a recent backup.

I will not gonna pay for things which are not cause by me ... There is version vb 5.2 , and I should to get support to get fix that issue , . So you can help me to fix that issue?

How to calm down when my forum is crashed and there is not one who can help me to get my issue fixed , already paste 1 day ,

Zachery 20 Jan 2016 22:07

If you want official support, you should post on vBulletin.com, or open a ticket in the members area.

Hectorsky 20 Jan 2016 22:14

Quote:

Originally Posted by Zachery (Post 2563099)
If you want official support, you should post on vBulletin.com, or open a ticket in the members area.

With my license I can't get support by ticket . On vbulletin.com already did , But i think they don't know as well how to fix that issue .. so I'm understanding why did they release new version if they didn't test it properly ... I'm not professional like them to fix any issue which I will get with new version...

Dragonsys 20 Jan 2016 22:47

Quote:

Originally Posted by faustvasea97 (Post 2563098)
I will not gonna pay for things which are not cause by me ... There is version vb 5.2 , and I should to get support to get fix that issue , . So you can help me to fix that issue?

How to calm down when my forum is crashed and there is not one who can help me to get my issue fixed , already paste 1 day ,

You obviously did not read/understand what I actually posted... so let me put this another way.

This site is not a Support for vBulletin, we are volunteers who do not get paid by vBulletin. We also cannot help that you neglected to take a backup before trying to upgrade your forums, or that you do not have any recent backups (which I am assuming based n your posts). So, you want us to fix it ASAP then you need to ask nicely and possibly pay. You want vBulletin to fix it for free, you need to keep posting on vb.com and wait for them. Coming on here and being all pissy and swearing in almost every post isn't going to get you anywhere. Ultimately, this (website down/possible lost data) is your fault for not having backups. If you don't know how to take backups of your website & DB's, maybe you should pay for Webmaster services.

That said, good luck, I hope you get it fixed.

Hectorsky 20 Jan 2016 22:53

Quote:

Originally Posted by Dragonsys (Post 2563101)
You obviously did not read/understand what I actually posted... so let me put this another way.

This site is not a Support for vBulletin, we are volunteers who do not get paid by vBulletin. We also cannot help that you neglected to take a backup before trying to upgrade your forums, or that you do not have any recent backups (which I am assuming based n your posts). So, you want us to fix it ASAP then you need to ask nicely and possibly pay. You want vBulletin to fix it for free, you need to keep posting on vb.com and wait for them. Coming on here and being all pissy and swearing in almost every post isn't going to get you anywhere. Ultimately, this (website down/possible lost data) is your fault for not having backups. If you don't know how to take backups of your website & DB's, maybe you should pay for Webmaster services.

That said, good luck, I hope you get it fixed.

i made a back up . and If issue wasn't made from version vb , I can pay , but there is issue from version , I will not may any pence for that , I did upgrade , as I did for other versions vbulletin.

Dragonsys 20 Jan 2016 23:31

Quote:

Originally Posted by faustvasea97 (Post 2563102)
i made a back up . and If issue wasn't made from version vb , I can pay , but there is issue from version , I will not may any pence for that , I did upgrade , as I did for other versions vbulletin.

No, you made a backup after the fact, after the damage was already done. Just because you didn't have problems before, doesn't mean you won't the next time. Never assume things will work, always assume they won't and prepare for it.


I'm not saying you have to pay to get this fixed. I'm saying if you don't want to pay, then you must wait.

Hectorsky 21 Jan 2016 14:40

So if I will pay for professional upgrade, they will fix that database and issues without loosing any data from there?

DemOnstar 21 Jan 2016 14:49

Quote:

Originally Posted by faustvasea97 (Post 2563125)
So if I will pay for professional upgrade, they will fix that database and issues without loosing any data from there?

It might be a good idea to direct that question to the people themselves.. But be patient when waiting for a response. . . .
You should understand the drill by now. :o

Hectorsky 21 Jan 2016 15:09

Quote:

Originally Posted by DemOnstar (Post 2563126)
It might be a good idea to direct that question to the people themselves.. But be patient when waiting for a response. . . .
You should understand the drill by now. :o

Already asking them , so still waiting for answer...

Mark.B 24 Jan 2016 09:36

I think I need to clear some of this up.

You posted in the support forum asking for help. You then kept bumping the thread demanding answers, often only minutes after your initial request. When you didn't get immediate assistance, you went off and tried to fix your site by trying to restore files from 5.1.10 and running the upgrade script. This messed up your database, and you didn't have a backup.

At some point you also deleted your database and then restored back from a corrupted copy taken after the upgrade, which made things even worse.

Despite this, I offered to try to fix the site up, but it wasn't possible to do. I did however, recover the memberlist. I then offered to install a new copy of the forum for you, and attempt to import that memberlist. This took some time as you had installed add ons so the user table had more columns than the default, meaning I had to do a lot of playing about with it. I was about an hour into sorting this when you deleted the database again rendering my work useless.

Your account doesn't have ticket support, despite this I personally put in several hours of work free of charge to try and get at least part of your site back online, only for you to delete the database while I was in the middle of doing it, which you then said was because I wasn't replying to your ticket. Of course I wasn't, I was frantically trying to get what I could of your site back online.

Our reward for this was you turning up on the support forum swearing all over the place. Swearing, or circumventing the swear filter, is against the rules in the support forums and normally leads to a ban of some sort. One of my colleagues rightly picked this up and closed the thread after warning you to moderate the language. We're not here to be sworn at and abused. End of story.

You need to be patient with support requests. vBulletin has thousands of customers and a limited number of support staff. We are not just sitting around watching the forums or the ticket system in case someone posts something, we are busy working on other customer issues. We are most likely working on several different customers at any one time. We cannot drop what we are doing in order to assist a specific customer.

Additionally, all tickets and forum posts are dealt with in time order - the ones with the oldest last reply get picked up first. So if you keep posting "Why no answer?" in your ticket or thread, all you will actually do is delay any response you receive. Especially when the support person isn't replying because he's busy working on YOUR site! If you've gone 48 hours with no reply, by all means give it a bump, but not before.

In short:
1. There is no problem with 5.2.0. I've installed and upgraded loads of sites already, including my own demo site, with no issue.
2. And this is the important one. If something does go wrong on an upgrade (or anything else), please post for support and then WAIT. Don't decide after ten minutes that you're going to rush off and try and fix it yourself. You will almost certainly break your site and you may end up in a position like this where even support cannot recover it.
3. Don't shout and swear at the support staff of ANY company. They are trying to help you.
4. Never, ever, ever perform an upgrade without a FULL backup of the ENTIRE database and files. If you have that, then no matter bad things get we can always bring your site back for you. Without it, both you and us are screwed.

shimei 24 Jan 2016 09:48

Quote:

Originally Posted by Mark.B (Post 2563326)

Our reward for this was you turning up on the support forum swearing all over the place and demanding somebody "does something". Swearing, or circumventing the swear filter, is against the rules in the support forums and normally leads to a ban of some sort. One of my colleagues rightly picked this up and closed the thread after warning you to moderate the language. We're not here to be sworn at and abused. End of story.

I must say, after reading all the posts and threads here in VB.org and VB.com that the patience of staff went to such an extent that some respect was lost. That kind of behavior shouldn't be tolerated. I would commend VB staff for bending over backwards in assisting another, but not at the expense of subjecting other members to these kind of tantrums and vulgar language. Obviously, your efforts were without gratitude, a testimony about faustvasea97.

Mark.B 24 Jan 2016 10:57

Quote:

Originally Posted by shimei (Post 2563327)
I must say, after reading all the posts and threads here in VB.org and VB.com that the patience of staff went to such an extent that some respect was lost. That kind of behavior shouldn't be tolerated. I would commend VB staff for bending over backwards in assisting another, but not at the expense of subjecting other members to these kind of tantrums and vulgar language. Obviously, your efforts were without gratitude, a testimony about faustvasea97.

You are right of course.

That said, the support team are all forum owners ourselves, and we feel the pain of people who lose their sites. In this case, I was personally quite upset when we realised the database was beyond fixing and the customer had no backup. It's probably also why the customer wasn't issued with a temporary ban for the swearing, because we do have a great deal of sympathy. Nobody sets out to intentionally wreck their site, this was really caused by over exuberance and and perhaps a touch of panic. Always makes things worse. :(

Had the customer had a backup I would have restored the site back to 5.1.10 and performed the upgrade to 5.2.0 at no cost, to get out of the hole the customer was in with minimum fuss.

Sadly the grand lesson from this is really the same as it's lways been...BACKUP. BACKUP. BACKUP.

With a backup, in theory it doesn't matter how much of a mess anyone makes, we can always roll it all back.

I haven't enjoyed this particular case at all, I'm afraid to say. :(


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