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Old 27 Nov 2007, 16:37
ludachris ludachris is offline
 
Join Date: Feb 2002
Just received our server from our old host - Bizwala (formerly Ilon, formerly Remarkable). This was a fully managed dedicated solution, we had two servers with them. A few years ago before they lost their lead tech they were great. Since then I've had one of their dedicated servers with 15 of our sites get hacked into and was unrecoverable due to an old version of php/mysql installed. Upon trying to ask questions to get the problem fixed I was copied on an email that I was not supposed to read and found that the lead tech had called me an "idiot". Being the nice guy that I am I didn't realize he was referring to me right away. Needless to say I made plans to jump ship and find a new host that was more professional. I read countless reviews and found that Liquidweb had the type of support I needed. 24/7 phone support and great email support. They also stay on top of critical software updates on their own so I don't have to worry about it.

The sad thing is I had been with the my old host for years. The owner is a good guy and they had gone above and beyond many times in the past. But he needs more help from some more professional people. It's a small operation and the support tends to show it more than it should. It wasn't always like that.

Anyway, I'm extremely happy with the choice of Liquidweb.
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