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  #1  
Old 16 Aug 2017, 12:41
CarolSEL CarolSEL is offline
 
Join Date: Aug 2010
Active Users cannot login

Random active users are unable to successfully login. Attempts return a message saying they are not logged in or don't have permission to access that page. Using different browsers sometimes helps, but while some can only log in from Chrome (or whatever), others using the same browser cannot. Devices can be anything from phone to PC. Nothing in their profile seems to be in conflict. Clearing cache doesn't solve the problem. No error messages are reported from the server.

We're getting a fairly large influx of new members, but are not seeing them online. And long-time members find they suddenly cannot access us. We've lost some valuable members because of this issue.

Any ideas of where to look for a problem?
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  #2  
Old 16 Aug 2017, 14:23
Dave Dave is offline
 
Join Date: Jun 2010
Are your cookie settings properly setup in the AdminCP under settings?
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  #3  
Old 16 Aug 2017, 16:51
CarolSEL CarolSEL is offline
 
Join Date: Aug 2010
These are the settings:

Session Timeout: 2000
Path to save cookies: /
Cookie domain: .catholicforum.com
GZIP HTML output: Yes
GZIP Compression level: 1
Add Standard HTTP Headers: No
Add No-Cache HTTP Headers: No
Remove Redirection Message Pages: Yes
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  #4  
Old 16 Aug 2017, 18:12
Dave Dave is offline
 
Join Date: Jun 2010
That seems fine, have you tried disabling all of your plugins/hooks?
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  #5  
Old 16 Aug 2017, 23:29
Seven Skins's Avatar
Seven Skins Seven Skins is offline
 
Join Date: Sep 2008
You can try changing the cookie domain to "blank" in settings

And edit the config.php files cookie prefix line. Keep this cookie prefix short and only letter and numbers.

$config['Misc']['cookieprefix'] = 'xxx';


PS. This edit in the config.php file will log out everyone from site and they will have to login again.


.
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  #6  
Old 19 Aug 2017, 12:53
CarolSEL CarolSEL is offline
 
Join Date: Aug 2010
Thanks. I'll try that and find out if it works.

--------------- Added 19 Aug 2017 at 21:02 ---------------

Nope...not working.

Is there something else I can try?
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  #7  
Old 21 Aug 2017, 19:37
CarolSEL CarolSEL is offline
 
Join Date: Aug 2010
Originally Posted by Dave View Post
That seems fine, have you tried disabling all of your plugins/hooks?
Disabled via Settings/Options. Is that sufficient, or do I need to manually disable everything at Plugin Manager?

--------------- Added 21 Aug 2017 at 19:37 ---------------

We're also hearing from members that some can login but not post.
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  #8  
Old 21 Aug 2017, 20:06
Dave Dave is offline
 
Join Date: Jun 2010
You can disable all hooks by doing https://www.vbulletin.com/forum/foru...ystem-globally

This might not be something we can help you with from our position, you may need to get premium support at vbulletin.com (http://www.vbulletin.com/en/vb4-add-ons/) or find someone that can help you out.
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  #9  
Old 22 Aug 2017, 11:05
CarolSEL CarolSEL is offline
 
Join Date: Aug 2010
I made the change to config.php. All hooks/plugins are disabled. I've also asked the members known to have a problem to check and report the bookmarked URL they are using.

After disabling hooks, one member (who had been able to login but not post) can now post.
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  #10  
Old 22 Aug 2017, 11:35
Seven Skins's Avatar
Seven Skins Seven Skins is offline
 
Join Date: Sep 2008
Next step should be disable all the plugin via adminCP.
Undo the config.php edit.

Enable one plugin at a time (via adminCP) and test the forums, the plugin causes the problem after enabling it, is the culprit.
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  #11  
Old 23 Aug 2017, 12:29
CarolSEL CarolSEL is offline
 
Join Date: Aug 2010
Originally Posted by Seven Skins View Post
Next step should be disable all the plugin via adminCP.
Undo the config.php edit.

Enable one plugin at a time (via adminCP) and test the forums, the plugin causes the problem after enabling it, is the culprit.
Thanks. Plugins are disabled via ACP (and most were disabled individually from plugin Mgr.). However, the problem is not solved for the majority who have a problem, which is that they cannot log in. So I don't see what re-enabling plugins will do.

I went back through email and PMs and it looks as if this might have started when we installed Glow Host (back on v. 4.2.2). That's been disabled for months, but could it have caused a change in code someplace?
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  #12  
Old 23 Aug 2017, 12:49
Seven Skins's Avatar
Seven Skins Seven Skins is offline
 
Join Date: Sep 2008
If glowhost is causing issue, uninstall it, remove the files belonging to this hack. There should be only 3 files.

PS. Do make a backup of your DB before making major changes to the forums.
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  #13  
Old 01 Oct 2017, 17:12
rekha rekha is offline
 
Join Date: Jan 2012
glowhost is causing issue after upgrading to 4.2.5 if i uninstall it spammers are running behind my forum pls help.
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  #14  
Old 01 Oct 2017, 20:28
CarolSEL CarolSEL is offline
 
Join Date: Aug 2010
Originally Posted by Seven Skins View Post
If glowhost is causing issue, uninstall it, remove the files belonging to this hack. There should be only 3 files.

PS. Do make a backup of your DB before making major changes to the forums.
Sorry to be so long in responding. Uninstalling Glowhost seems to have solved the problem. Thanks so much!
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