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PS - HelpCenter Details »
PS - HelpCenter
Mod Version: 1.01, by PaulSonny (Member) PaulSonny is offline
Developer Last Online: Apr 2014 I like it Show Printable Version Email this Page

This modification is in the archives.
vB Version: 3.6.x Rating: (9 votes - 4.89 average) Installs: 53
Released: 23 Apr 2008 Last Update: 09 Jun 2008 Downloads: 288
Not Supported DB Changes Uses Plugins Auto-Template Additional Files  

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.7 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!


Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions


[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.
[] If you choose not to use Automatic Template edit options, full instructions are included in the README file.

Footnotes


Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:


Initial version for vBulletin 3.7.

Version 1.00 Beta 2:


Bug Fixes.

Version 1.00 Beta 3:


Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:


Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.01

Admin File Fixed.


Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Download Now

Only licensed members can download files, Click Here for more information.

Screenshots

Click image for larger version

Name:	adminnav.jpg
Views:	74
Size:	7.5 KB
ID:	79629   Click image for larger version

Name:	adminsettings.jpg
Views:	203
Size:	112.7 KB
ID:	79630   Click image for larger version

Name:	departmentmanagement.jpg
Views:	132
Size:	24.8 KB
ID:	79631   Click image for larger version

Name:	editdepartment.jpg
Views:	135
Size:	24.9 KB
ID:	79632  

Click image for larger version

Name:	editticket.jpg
Views:	170
Size:	34.0 KB
ID:	79633   Click image for larger version

Name:	mytickets.jpg
Views:	157
Size:	35.2 KB
ID:	79634   Click image for larger version

Name:	navigation.jpg
Views:	76
Size:	8.3 KB
ID:	79635   Click image for larger version

Name:	stats.jpg
Views:	127
Size:	30.7 KB
ID:	79636  

Click image for larger version

Name:	ticketview.jpg
Views:	107
Size:	46.3 KB
ID:	79637  

Show Your Support

  • To receive notifications regarding updates -> Click to Mark as Installed.
  • If you like this modification support the author by donating.
  • This modification may not be copied, reproduced or published elsewhere without author's permission.
Similar Mod
Mod Developer Type Replies Last Post
Add-On Releases PS - HelpCenter PaulSonny vBulletin 3.7 Add-ons 813 02 Jul 2012 01:18
Add-On Releases HelpCenter Statistics Hasann vBulletin 3.7 Add-ons 22 16 Dec 2010 03:58

Comments
  #2  
Old 23 Apr 2008, 21:43
John3971 John3971 is offline
 
Join Date: Oct 2007
Location: Sweden
Real name: John
Good that you made it for 3.6 to even if im only using 3.7
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  #3  
Old 23 Apr 2008, 21:44
icekillerx510 icekillerx510 is offline
 
Join Date: Apr 2008
Very Very nice, Im using it now. Great Job
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  #4  
Old 23 Apr 2008, 22:04
valdet's Avatar
valdet valdet is offline
 
Join Date: Feb 2007
Real name: Valdet
Great addition. I will watch this thread closely.
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  #5  
Old 23 Apr 2008, 22:17
iogames's Avatar
iogames iogames is offline
 
Join Date: Jan 2007
Real name: Josh Arcadia
I'm glad to see how you're a man of his word great job
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  #6  
Old 24 Apr 2008, 04:20
PoetJA-1975's Avatar
PoetJA-1975 PoetJA-1975 is offline
 
Join Date: Sep 2006
Real name: Jacquii Cooke
Wow! Very nice = Thanx so much for the time you put into making this HelpCenter mod available for the 3.6.x series! AWESOME!

Jacquii.
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  #7  
Old 24 Apr 2008, 12:31
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Not a problem, I have made it so that I can update the 3.6 version and the 3.7 version very easily without the need to write the same stuff for both modifications.

Thanks, Paul.
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Kind Regards, Paul.
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  #8  
Old 24 Apr 2008, 12:59
katie hunter's Avatar
katie hunter katie hunter is offline
 
Join Date: May 2007
Nice mod (: I will wait for it till it become gold.
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  #9  
Old 24 Apr 2008, 13:55
regitbull regitbull is offline
 
Join Date: Jan 2007
nice i will install it
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  #10  
Old 25 Apr 2008, 11:18
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
I have updated the download to include an updated product file which further fixes the latest vBulletin security risk.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #11  
Old 26 Apr 2008, 02:25
TheInsaneManiac TheInsaneManiac is offline
 
Join Date: Feb 2008
You have no idea how long I have been waiting for this. You are my hero. I have tried many other scripts like osticket thats not for VBulletin and none work. You are awesome. Keep up the great work. I shall nominate you for MOTM!
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  #12  
Old 26 Apr 2008, 03:23
echo2kk5 echo2kk5 is offline
 
Join Date: Dec 2004
I've installed this on my 3.6.10 but in the Help Center page there are no options to create a new ticket..all that there is:


Are all the admin settings in > vBulletin Options > HelpCenter Main Settings? There is no Link on the side like the vBulletin Options, Styles & Templates, etc... I see no usergroup permissions at all, anywhere as stated in the mod descriptions. I don't think the admin CP is installing even though that file is uploaded to the correct folder.

I see this in the Readme file:

vBulletin Version: 3.7
Product Version: 1.00 Beta 3
Authors: Paul Cook (PaulSonny) and Jason Abbott (Jase2)
With Thanks To: John Persson (John3971) {Fan Rage} and Leigh Sumpter (Leigh) {New Modifications}
Description: HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.


Is this for 3.6 or 3.7?

Last edited by Marco van Herwaarden; 16 Feb 2009 at 11:06.
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  #13  
Old 26 Apr 2008, 09:50
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
This download is for vBulletin 3.6, I may have just forgotten to update the README file.

After reviewing the cpnav and bitfields file I have realised I had forgotten to update those to the new product ID for this version, I have corrected this and is now updated in the download. I suggest everyone updates.

Please re-install and it should work.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #14  
Old 26 Apr 2008, 10:14
bazzup bazzup is offline
 
Join Date: Dec 2006
Real name: bazz
great work, will wait for a final though,

from the demo anyone can view and reply to tickets even unregisterd will this be the case in the final edition?

regards
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  #15  
Old 26 Apr 2008, 11:01
Jase2 Jase2 is offline
 
Join Date: Dec 2007
No! The PaulSonny website is for our own use, in ordering ect..

That's why we suggest you try this on a test board, and wait for a 'stable' release.
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