Register Members List Search Today's Posts Mark Forums Read

Reply
 
Mod Options
PS - HelpCenter Details »
PS - HelpCenter
Mod Version: 1.01, by PaulSonny (Member) PaulSonny is offline
Developer Last Online: Apr 2014 I like it Show Printable Version Email this Page

This modification is in the archives.
vB Version: 3.7.x Rating: (47 votes - 4.70 average) Installs: 568
Released: 16 Apr 2008 Last Update: 09 Jun 2008 Downloads: 3310
Not Supported DB Changes Uses Plugins Auto-Template Additional Files  

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!


Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions


[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:


Initial version for vBulletin 3.7.

Version 1.00 Beta 2:


Bug Fixes.

Version 1.00 Beta 3:


Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:


Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:


Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.


Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Download Now

Only licensed members can download files, Click Here for more information.

Addons

Screenshots

Click image for larger version

Name:	adminsettings.jpg
Views:	2900
Size:	112.7 KB
ID:	79620   Click image for larger version

Name:	editticket.jpg
Views:	1888
Size:	34.0 KB
ID:	79621   Click image for larger version

Name:	mytickets.jpg
Views:	2813
Size:	35.2 KB
ID:	79622   Click image for larger version

Name:	navigation.jpg
Views:	1250
Size:	8.3 KB
ID:	79623  

Click image for larger version

Name:	ticketview.jpg
Views:	2294
Size:	46.3 KB
ID:	79624   Click image for larger version

Name:	adminnav.jpg
Views:	995
Size:	7.5 KB
ID:	79625   Click image for larger version

Name:	departmentmanagement.jpg
Views:	1968
Size:	24.8 KB
ID:	79626   Click image for larger version

Name:	editdepartment.jpg
Views:	1549
Size:	24.9 KB
ID:	79627  

Click image for larger version

Name:	stats.jpg
Views:	2007
Size:	30.7 KB
ID:	79628  

Show Your Support

  • To receive notifications regarding updates -> Click to Mark as Installed.
  • If you like this modification support the author by donating.
  • This modification may not be copied, reproduced or published elsewhere without author's permission.
Similar Mod
Mod Developer Type Replies Last Post
Add-On Releases PS - HelpCenter PaulSonny vBulletin 3.6 Add-ons 86 16 Oct 2013 17:32
Add-On Releases HelpCenter Statistics Hasann vBulletin 3.7 Add-ons 22 16 Dec 2010 02:58

  #556  
Old 09 Jun 2008, 15:01
BigDog56 BigDog56 is offline
 
Join Date: Jan 2007
Thank you sir! Seems to be working like a charm now.
Reply With Quote
  #557  
Old 09 Jun 2008, 15:13
macc's Avatar
macc macc is offline
 
Join Date: Feb 2008
Thanks!

work fine now!

regards

macc
Reply With Quote
  #558  
Old 09 Jun 2008, 15:29
weedheaven weedheaven is offline
 
Join Date: Jan 2007
Working! thanks
Reply With Quote
  #559  
Old 09 Jun 2008, 15:38
cardin cardin is offline
 
Join Date: Apr 2002
Navbar Problem

I have installed the latest version onto a system running vb 3.7.1. And I have checked Yes to Automatic Navbar Template Edit. And my header text includes the default "$template_hook[navbar_buttons_left]".

But no Help Center button or link shows up.

Any advice?

Thanks,

Paul Cardin
Reply With Quote
  #560  
Old 09 Jun 2008, 17:47
CloneVince CloneVince is offline
 
Join Date: Sep 2004
Still have a blank page when adding a new ticket or a new reply ...

i have a log if that can help you :

[Mon Jun 09 19:55:51 2008] [error] [client *] PHP Fatal error: Cannot use object of type mysqli_result as array in /*/*/*/forum/helpcenter.php on line 719, referer: http://*/forum/helpcenter.php?do=ticket&tid=5

When i use mysql, i don't have any error.

I hope that can help

Last edited by CloneVince; 09 Jun 2008 at 17:58.
Reply With Quote
  #561  
Old 09 Jun 2008, 18:20
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Originally Posted by cardin View Post
I have installed the latest version onto a system running vb 3.7.1. And I have checked Yes to Automatic Navbar Template Edit. And my header text includes the default "$template_hook[navbar_buttons_left]".

But no Help Center button or link shows up.

Any advice?

Thanks,

Paul Cardin
In the templates look for hcenter_navbar and copy and paste that into your navbar template were you want the link to appear.

Originally Posted by CloneVince View Post
Still have a blank page when adding a new ticket or a new reply ...

i have a log if that can help you :

[Mon Jun 09 19:55:51 2008] [error] [client *] PHP Fatal error: Cannot use object of type mysqli_result as array in /*/*/*/forum/helpcenter.php on line 719, referer: http://*/forum/helpcenter.php?do=ticket&tid=5

When i use mysql, i don't have any error.

I hope that can help
I'm afraid I dont quite understand what you mean?

When I use mysql, I dont have any error?

Thanks, Paul.
__________________
Kind Regards, Paul.
Reply With Quote
  #562  
Old 09 Jun 2008, 20:50
CloneVince CloneVince is offline
 
Join Date: Sep 2004
Yes sorry, when I use mysqli, i have a blank page, and with mysql, no blank page, all work perfect
Reply With Quote
  #563  
Old 09 Jun 2008, 22:08
Jase2 Jase2 is offline
 
Join Date: Dec 2007
Hmm... I've never really used mysqli. Please send me an admin and ftp login info to your forums via a PM. Also include an url to your site. I will take a look when time permits.
Reply With Quote
  #564  
Old 10 Jun 2008, 02:59
joe1989 joe1989 is offline
 
Join Date: Apr 2008
For some reason I cannot edit the usergroup permissions. When I'm in the admincp, I can find the permissions under the usergroup, and when I edit the admin permissions, I get a database error. What's happening here?

Thanks...
Reply With Quote
  #565  
Old 10 Jun 2008, 10:40
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Can you please tell us what the error is? Is it something like unknown column?

Thanks, Paul.
__________________
Kind Regards, Paul.
Reply With Quote
  #566  
Old 10 Jun 2008, 22:53
Chadi's Avatar
Chadi Chadi is offline
 
Join Date: May 2004
I have this odd problem last update column background in the closed ticket section. It is not picking up the alt2 class I applied, yet the rest of that row did strange enough.

This is the ticketlist template


Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

ticketlist2


Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

Attached Images
File Type: jpg 1.jpg (17.1 KB, 20 views)
__________________
...............................
Talk Jesus Forums: Christian Chat
games . chat . gallery . bible . videos
Reply With Quote
  #567  
Old 11 Jun 2008, 17:08
ahayat ahayat is offline
 
Join Date: Mar 2008
Great hack , Thanks *installed + Nominated.

One Question pls.

When it add a Thread to specified forum, does it add Reply as well to that Thread when we Reply the specific Ticket??

If not please add in your next update .

Cheers.
Reply With Quote
  #568  
Old 11 Jun 2008, 19:03
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Originally Posted by chadi View Post
I have this odd problem last update column background in the closed ticket section. It is not picking up the alt2 class I applied, yet the rest of that row did strange enough.
The actual ticket information is in a different template. Send me an admin login and I will correct this for you.

Thanks, Paul.

Originally Posted by ahayat View Post
Great hack , Thanks *installed + Nominated.

One Question pls.

When it add a Thread to specified forum, does it add Reply as well to that Thread when we Reply the specific Ticket??

If not please add in your next update .

Cheers.
Thanks for nominating us. If tickets are posted into a forum upon ticket creation and someone replies to the ticket then the reply is added to that original thread created.

If you reply to the thread and not the actual ticket, then im afraid it doesnt update the ticket at present.

Thanks, Paul.
__________________
Kind Regards, Paul.
Reply With Quote
  #569  
Old 11 Jun 2008, 20:07
Chadi's Avatar
Chadi Chadi is offline
 
Join Date: May 2004
Originally Posted by PaulSonny View Post
The actual ticket information is in a different template. Send me an admin login and I will correct this for you.

Thanks, Paul.
Thanks, but I will do it myself. Just tell me what template/code line.

Thanks
__________________
...............................
Talk Jesus Forums: Christian Chat
games . chat . gallery . bible . videos
Reply With Quote
  #570  
Old 11 Jun 2008, 21:07
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Ok no probs, try updating the hcenter_ticketclosed template, grapsing at straws so might work might not.

Thanks, Paul.
__________________
Kind Regards, Paul.
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Mod Options

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


New To Site? Need Help?

All times are GMT. The time now is 00:50.

Layout Options | Width: Wide Color: