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  #1  
Old 22 Jul 2015, 11:25
ade2910 ade2910 is offline
 
Join Date: Jul 2015
help on install

installing the latest version of vb 5.1.8 get to here

Status: Processing XML, Step 4 of 20

and everything just sits there any idea where i am going wrong
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  #2  
Old 22 Jul 2015, 11:37
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ForceHSS ForceHSS is offline
 
Join Date: Apr 2008
try a refresh
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  #3  
Old 22 Jul 2015, 11:38
ade2910 ade2910 is offline
 
Join Date: Jul 2015
tried that as i saw in another post
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  #4  
Old 22 Jul 2015, 11:39
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ForceHSS ForceHSS is offline
 
Join Date: Apr 2008
Put in a support ticket see if they can help but they might just say the same
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  #5  
Old 22 Jul 2015, 11:43
ade2910 ade2910 is offline
 
Join Date: Jul 2015
how long should that bit take so i know not to refresh before that time
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  #6  
Old 22 Jul 2015, 17:41
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ForceHSS ForceHSS is offline
 
Join Date: Apr 2008
Depends how many tickets before yours, but once you make it don't reply any more to it as it moves it in the queue
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  #7  
Old 23 Jul 2015, 21:44
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notrious notrious is offline
 
Join Date: Mar 2007
Real name: sunny ch
Try deleting everything off server and download and upload a new package ....

Try reinstalling after that ...
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  #8  
Old 24 Jul 2015, 08:07
ade2910 ade2910 is offline
 
Join Date: Jul 2015
tried that 3 times have put countless tickets in as i ordered and paid for the install early last week no one ever replies i am not best pleased only reason i am trying to install is i getting fed up with waiting
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  #9  
Old 24 Jul 2015, 08:11
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ForceHSS ForceHSS is offline
 
Join Date: Apr 2008
If you paid for an install they do it right away once you have given them all the info to login with like FTP site url, etc. etc. If you have not given them this yet, then this is why it has not been installed as they are waiting for you
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  #10  
Old 24 Jul 2015, 08:19
ade2910 ade2910 is offline
 
Join Date: Jul 2015
i given them all the info and they asked me one question i have been emailing them every day since and no one replies this has been going on since 18th Jul 2015 05:02pm
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  #11  
Old 24 Jul 2015, 11:51
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Zachery Zachery is offline
 
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Real name: Zachery Woods
Every time you respond, it pushes your ticket to the bottom of the queue. Wait, breath
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  #12  
Old 24 Jul 2015, 15:38
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ForceHSS ForceHSS is offline
 
Join Date: Apr 2008
Originally Posted by ade2910 View Post
i given them all the info and they asked me one question i have been emailing them every day since and no one replies this has been going on since 18th Jul 2015 05:02pm
Yes, you need to wait for a reply as every time you reply to the ticket it puts it to the bottom of the list
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  #13  
Old 25 Jul 2015, 01:16
Mark.B Mark.B is offline
 
Join Date: Feb 2004
What is your ticket ID number?
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  #14  
Old 27 Jul 2015, 11:28
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Paul M Paul M is offline
 
Join Date: Sep 2004
Real name: Paul M
Irrelevant posts removed, Mark is a memer of the vbulletin support team, so his signature is fine, nothing more to be said.
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Please do not PM me about custom work - I no longer undertake any.
Note: I will not answer support questions via e-mail or PM - please use the relevant thread or forum.
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