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Old 14 Jun 2021, 02:19
ajacocks ajacocks is offline
 
Join Date: May 2021
PM System Not Working Well

Hello,

We (vcfed.org) are having issues with users not being able to use several functions of the PM system. We havenít been able to find the cause of the problems, even after a bunch of research:

We are running vBulletin 5.6.4p1. Some of the user complaints are:

I get notifications, but am unable to find the message in my inbox.
Pretty sure this was reported before, but looks like PMs from newer users under the moderation limit for posts come out blank. I see the first line or so in the email notification, but not the whole message. When checking in the forum, the message has no content.
The PM system is eating messages. Someone sent me a PM that I can partially see in my email, but there's nothing in the text box when looking at the PM on the forum, it's blank.
Does anyone have any suggestions?

Thanks!
- Alex
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  #2  
Old 14 Jun 2021, 18:19
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socialteenz socialteenz is offline
 
Join Date: May 2011
Real name: Arun
Hard to debug with limited information available. Any errors or warnings?
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  #3  
Old 24 Jun 2021, 19:35
ajacocks ajacocks is offline
 
Join Date: May 2021
No, we don't seem to get any errors, which is why it's hard for us to troubleshoot, as well.

Are there any suggestions that you may have to get diagnostics on the PM system?

Thanks!
- Alex
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