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  #1  
Old 07 Aug 2020, 16:03
Prince Prince is offline
 
Join Date: Oct 2001
Question User Password Reset

I run 3 boards on vB 4.2.4 and I constantly have members saying the password reset function does not work. Does anyone know why, is there a fix?
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Old 07 Aug 2020, 16:05
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Hostboard Hostboard is offline
 
Join Date: May 2002
Real name: Steven
Have you tried it on your or a test account? I find many times it ends up in junk/spam folders. I added wording to note such on the password reset screen.
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Old 07 Aug 2020, 16:29
Prince Prince is offline
 
Join Date: Oct 2001
No I mean the password reset just doesn't work, the email comes.
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Old 07 Aug 2020, 21:30
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Seven Skins Seven Skins is offline
 
Join Date: Sep 2008
Make sure all your templates are up to date or try with the default style.

And try this. https://forum.vbulletin.com/forum/vb...t=#post3082272
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Old 08 Aug 2020, 01:00
Prince Prince is offline
 
Join Date: Oct 2001
Originally Posted by Seven Skins View Post
Make sure all your templates are up to date or try with the default style.

And try this. https://forum.vbulletin.com/forum/vb...t=#post3082272
I appreciate the response, but no it is not a template issue.

Is there anything else you know of that could cause this?

Thanks!
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  #6  
Old 08 Aug 2020, 13:17
snakes1100 snakes1100 is online now
 
Join Date: Dec 2001
Real name: Anthony
You'll get users email clients that break the link in the email, yes it happens & it is not an issue of vbulletin.

It basically breaks the string & puts part of the reset link on two lines.

Have them forward you the email, so you can see what it did.
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