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vBSupport v2.0.0 Beta 2 Details »
vBSupport v2.0.0 Beta 2
Mod Version: 2.0.0 B2, by CMX_CMGSCCC (Member) CMX_CMGSCCC is offline
Developer Last Online: Sep 2014 I like it Show Printable Version Email this Page

This modification is in the archives.
vB Version: 3.5.4 Rating: (10 votes - 4.60 average) Installs: 276
Released: 10 Aug 2005 Last Update: 11 Jun 2007 Downloads: 1023
Not Supported DB Changes Uses Plugins Template Edits Additional Files Is in Beta Stage  

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff



Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

Add Below:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

C) Template 'postbit':

Find:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

Add Above

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

ENJOY!!

-CMX

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  #601  
Old 18 Mar 2008, 04:18
Shawn Yue Shawn Yue is offline
 
Join Date: Feb 2008
Real name: Shawn Yue
..........I Using 3.6.8...SO IT DOESNT WORK
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  #602  
Old 19 Mar 2008, 04:41
flasher33 flasher33 is offline
 
Join Date: Oct 2006
yah seems to be that way
will try to find my old 3.5.x and see if it works
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  #603  
Old 19 Mar 2008, 08:35
Shawn Yue Shawn Yue is offline
 
Join Date: Feb 2008
Real name: Shawn Yue
how i wish it work on 3.6.8 and 3.7...
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  #604  
Old 29 Mar 2008, 00:24
koke's Avatar
koke koke is offline
 
Join Date: Feb 2007
work in 3.7 ???
__________________
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  #605  
Old 03 Apr 2008, 06:40
Ekin Cheng Ekin Cheng is offline
 
Join Date: Mar 2008
No IT Does Not Work In 3.7
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  #606  
Old 05 Apr 2008, 18:29
TheInsaneManiac TheInsaneManiac is offline
 
Join Date: Feb 2008
It works in 3.6.8. I figured out the problem guys. For some reason when you install it, it automatically is disabled? Why I have no clue. Just enable it and enjoy the modification.

Although if I post a ticket I get this:

Database error in vBulletin 3.6.8:

Invalid SQL:

SELECT
post.*, post.username AS postusername, post.ipaddress AS ip, IF(post.visible = 2, 1, 0) AS isdeleted,
user.*, userfield.*, usertextfield.*,

avatar.avatarpath, NOT ISNULL(customavatar.userid) AS hascustomavatar, customavatar.dateline AS avatardateline,customavatar.width AS avwidth,customavatar.height AS avheight,
level,
IF(displaygroupid=0, user.usergroupid, displaygroupid) AS displaygroupid

FROM vb_vbs_ticket_post AS post
LEFT JOIN vb_user AS user ON(user.userid = post.userid)
LEFT JOIN vb_userfield AS userfield ON(userfield.userid = user.userid)
LEFT JOIN vb_usertextfield AS usertextfield ON(usertextfield.userid = user.userid)

LEFT JOIN vb_avatar AS avatar ON(avatar.avatarid = user.avatarid) LEFT JOIN vb_customavatar AS customavatar ON(customavatar.userid = user.userid) LEFT JOIN vb_reputationlevel AS reputationlevel ON(user.reputationlevelid = reputationlevel.reputationlevelid)
WHERE post.postid IN (0,1)

ORDER BY post.dateline;

Last edited by TheInsaneManiac; 05 Apr 2008 at 19:13.
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  #607  
Old 09 Apr 2008, 16:09
technom8t technom8t is offline
 
Join Date: Oct 2007
i have it going

I have this working in VB 3.6.8 patch level 2, i did have to mix and match some of the file, but i do not have any issues with it so far...........
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  #608  
Old 14 Apr 2008, 06:30
Shawn Yue Shawn Yue is offline
 
Join Date: Feb 2008
Real name: Shawn Yue
Hope This Work For 3.7X AnyBody Can get This Work???
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  #609  
Old 18 Jun 2008, 10:32
Wayne2k1.com's Avatar
Wayne2k1.com Wayne2k1.com is offline
 
Join Date: Nov 2001
Originally Posted by Shawn Yue View Post
Hope This Work For 3.7X AnyBody Can get This Work???
Using 3.7.1-PL1

Works like a charm
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  #610  
Old 20 Oct 2008, 22:07
NexVision NexVision is offline
 
Join Date: Nov 2003
Originally Posted by Wayne2k1.com View Post
Using 3.7.1-PL1

Works like a charm
Care to share how u got it working without error as none of the the other help center add ons are comprehensive enough.
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  #611  
Old 04 Nov 2009, 15:35
OPsNaStYM0FO OPsNaStYM0FO is offline
 
Join Date: Apr 2008
Anyone get this working on a new version ?
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  #612  
Old 04 Nov 2009, 21:54
OPsNaStYM0FO OPsNaStYM0FO is offline
 
Join Date: Apr 2008
I have this working now on vbulletin 3.8.4 Patch level 1 .

You will need to open vbsupport.php and find

customavatar.dateline AS avatardateline,customavatar.width AS avwidth,customavatar.height AS avheight

then under it there is level remove the whole line starting with "and ending with "

there is a few lines I think 3 and you can then save it and no errors
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  #613  
Old 28 Aug 2010, 09:42
root's's Avatar
root's root's is offline
 
Join Date: Dec 2008
Location: Türkiye - Antalya
Real name: Emre
http://www.vbulletin.org/forum/showp...&postcount=542
__________________
www.vBulletin-TR.Com ~ root
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  #614  
Old 30 Jan 2011, 15:20
blind-eddie's Avatar
blind-eddie blind-eddie is offline
 
Join Date: Apr 2006
Real name: Tim
I have vbsupport v2.0.0 Beta working with 3.8.4 but, attachments is not working.
Anyone still using this?
If so, do you have attachments working & how did you do it?
This mod works better then any support/help desk mod I have found, just need to work out a few bugs.

Thanks.
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