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  #76  
Old 23 Oct 2009, 13:28
Trevor Hannant's Avatar
Trevor Hannant Trevor Hannant is offline
 
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Originally Posted by wii View Post
Where did you read this ?
Based on the fact that they said 'the morning' - that allows them up to noon
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  #77  
Old 23 Oct 2009, 13:31
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Morsolo Morsolo is offline
 
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Originally Posted by vauge View Post
I have used vB forum software for years. They set the standard for what can be done.

Lets look at the facts:
1. They boasted they have a better product coming which looks similar to IP product.
2. They ask us to purchase in *advance* a product we have never seen.
3. They are losing developers.
4. They stop the China group.
5. A "simple" upgrade has been down now for well over 24 hours.

This looks very bad for perception on the leadership. I am personally considering not upgrading. It makes me wonder if their core philosophy of quality over quantity has changed. There are other software for forums. Especially if I can no longer use 3.8 when my license "runs out". It also makes me wonder if the new product looks and feels like another product on the market if vB is actually innovating or simply re-skinning the old stuff.

I'm not trying to kick them while they are down, but that is my take.
The problem is, there isn't really any alternatives...

I'm not so sure about IPB; and all the free ones are horrible...
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  #78  
Old 23 Oct 2009, 13:32
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Trevor Hannant Trevor Hannant is offline
 
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Originally Posted by vauge View Post
It also makes me wonder if the new product looks and feels like another product on the market if vB is actually innovating or simply re-skinning the old stuff.
And my take is that the forums are getting re-skinned along with the start of the re-factoring of the entire codebase. Given the time it's taken to get this far without doing that, I'm glad that they're only doing what's necessary just now otherwise who knows when we'd get the fully re-worked suite.

vB4 is just the start of things - IMO, vB5 will be the first full new incarnation of the vB product.
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  #79  
Old 23 Oct 2009, 13:34
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WEBDosser WEBDosser is offline
 
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seems a bit strange the site is not back yet, i hope they ain't done a runner.
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  #80  
Old 23 Oct 2009, 13:34
Trevor Hannant's Avatar
Trevor Hannant Trevor Hannant is offline
 
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Originally Posted by Morsolo View Post
The problem is, there isn't really any alternatives...

I'm not so sure about IPB; and all the free ones are horrible...
I agree. I had to use a free one on a site earlier this year as they wouldn't pay for one and it was crap. Crap to use, crap to style - you get what you pay for.
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  #81  
Old 23 Oct 2009, 13:41
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Floris Floris is offline
 
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Hey, that screenshot doens't have andrews blog post anymore
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  #82  
Old 23 Oct 2009, 13:56
wacnstac wacnstac is offline
 
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Not looking good that it is taking vbulletin themselves so long to do an upgrade.
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  #83  
Old 23 Oct 2009, 13:58
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wii wii is offline
 
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People will be even more pissed than they were before they started the upgrade, what is going at vBulletin ?
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  #84  
Old 23 Oct 2009, 14:26
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zappaDPJ zappaDPJ is offline
 
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Apologies in advance for posting here if it's considered inappropriate but we have an urgent support issue and can find no point of contact with vBulletin except for sales who have failed to respond in 24 hours.

Does anyone know if there's currently any way of contacting support?
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  #85  
Old 23 Oct 2009, 14:28
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Mr_Bob Mr_Bob is offline
 
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At this point I would motion to just give IB the benefit of the doubt. Yes, they should have tested the upgrade in an environment more closely resembling that which includes their customer management systems, but everyone makes mistakes. TBH, I'm much happier they ran into issues now and are actively working to fix them. Would all of you rather IB not run into issues and therefore potentially miss a major upgrade flaw just to pass that flaw down to you (if the flaw is indeed the software and not relating to their backend systems)?

Over the past few weeks I've seen boatloads of negativity towards IB for one reason or another, but honestly they're just trying to get the job done. They pushed releasing VB 4 to a live state earlier to alleviate customer worries and complaints; it's like there are some people here that make it so IB just can't win. If you all honestly think VB/IB has poor customer relations, take a gander over at Subdreamer and how they have been treating customers and their releases over the last few years; your opinion will change.

K, end of rant, had to get that out of my system .

Originally Posted by zappaDPJ View Post
Does anyone know if there's currently any way of contacting support?
You can still log into the customer portal on vbulletin.com; just make a support ticket. That seems about the best way. Likely, they're a bit behind as a number of support requests that would appear on the forum can't at the present.
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  #86  
Old 23 Oct 2009, 14:28
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wii wii is offline
 
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  #87  
Old 23 Oct 2009, 14:37
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TNCclubman TNCclubman is offline
 
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scary part is they said they'd make a backup of everything and put that back up if they ran into trouble.

What happened to the backup?
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  #88  
Old 23 Oct 2009, 14:37
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zappaDPJ zappaDPJ is offline
 
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Originally Posted by Mr_Bob View Post
You can still log into the customer portal on vbulletin.com; just make a support ticket. That seems about the best way. Likely, they're a bit behind as a number of support requests that would appear on the forum can't at the present.
Originally Posted by wii View Post
Thank you.
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  #89  
Old 23 Oct 2009, 14:45
BigDog56 BigDog56 is offline
 
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I just find it strange that an announcement... Or update was not posted here, but elsewhere, unless I'm missing something.
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  #90  
Old 23 Oct 2009, 15:05
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Floris Floris is offline
 
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I found that odd too. I understand if they use their official twitter, but vbcom frontpage can easily have a newsblock or vborg as announcement.
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