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PS - HelpCenter Details »
PS - HelpCenter
Mod Version: 1.01, by PaulSonny (Member) PaulSonny is offline
Developer Last Online: Apr 2014 I like it Show Printable Version Email this Page

This modification is in the archives.
vB Version: 3.7.x Rating: (47 votes - 4.70 average) Installs: 568
Released: 16 Apr 2008 Last Update: 09 Jun 2008 Downloads: 3310
Not Supported DB Changes Uses Plugins Auto-Template Additional Files  

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!


Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions


[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:


Initial version for vBulletin 3.7.

Version 1.00 Beta 2:


Bug Fixes.

Version 1.00 Beta 3:


Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:


Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:


Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.


Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Download Now

Only licensed members can download files, Click Here for more information.

Addons

Screenshots

Click image for larger version

Name:	adminsettings.jpg
Views:	2899
Size:	112.7 KB
ID:	79620   Click image for larger version

Name:	editticket.jpg
Views:	1887
Size:	34.0 KB
ID:	79621   Click image for larger version

Name:	mytickets.jpg
Views:	2812
Size:	35.2 KB
ID:	79622   Click image for larger version

Name:	navigation.jpg
Views:	1249
Size:	8.3 KB
ID:	79623  

Click image for larger version

Name:	ticketview.jpg
Views:	2293
Size:	46.3 KB
ID:	79624   Click image for larger version

Name:	adminnav.jpg
Views:	995
Size:	7.5 KB
ID:	79625   Click image for larger version

Name:	departmentmanagement.jpg
Views:	1967
Size:	24.8 KB
ID:	79626   Click image for larger version

Name:	editdepartment.jpg
Views:	1549
Size:	24.9 KB
ID:	79627  

Click image for larger version

Name:	stats.jpg
Views:	2007
Size:	30.7 KB
ID:	79628  

Show Your Support

  • To receive notifications regarding updates -> Click to Mark as Installed.
  • If you like this modification support the author by donating.
  • This modification may not be copied, reproduced or published elsewhere without author's permission.
Similar Mod
Mod Developer Type Replies Last Post
Add-On Releases PS - HelpCenter PaulSonny vBulletin 3.6 Add-ons 86 16 Oct 2013 18:32
Add-On Releases HelpCenter Statistics Hasann vBulletin 3.7 Add-ons 22 16 Dec 2010 03:58

  #256  
Old 30 Apr 2008, 21:47
KeyStalker KeyStalker is offline
 
Join Date: Feb 2008
A good suggestion / idea to this hack would be: Let the support Tickets goto a forum (so the mods and administrators) get notified. X (Forum ID) the tickets get placed in.
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  #257  
Old 30 Apr 2008, 22:10
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
I strongly suggest uninstalling and updating to the latest version.

KeyStalker, this is already an implemented feature. You can define a Forum ID in the AdminCP settings.

Thanks, Paul.
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Kind Regards, Paul.
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  #258  
Old 30 Apr 2008, 23:52
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Beta 6 Just Released!

This is going to be the final Beta for HelpCenter, from now it is just going to be bug fixes, if any.

I'm sorry, but for the final time, you are going to have to uninstall any previous version and re-install with Beta 6.

Thanks, Paul.
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Kind Regards, Paul.
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  #259  
Old 01 May 2008, 04:50
Hostboard's Avatar
Hostboard Hostboard is offline
 
Join Date: May 2002
Real name: Steven
Reuploaded all files. Uninstall plugin, reinstall plugin. 2 problems...

1. HelpCenter Main settings appear under the left menu option "HelpCenter" as well as under VBulletin Options. Should it not be only in 1 place to avoid confusion?

2. Under HelpCenter Statistics Help Center Statistics Version is showing as 1.0 Beta 5
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  #260  
Old 01 May 2008, 07:59
jellybaby jellybaby is offline
 
Join Date: Jul 2005
Is it possible to get an email when a ticket is submitted

Thanks, great mod.
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  #261  
Old 01 May 2008, 08:37
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Originally Posted by Hostboard View Post
Reuploaded all files. Uninstall plugin, reinstall plugin. 2 problems...

1. HelpCenter Main settings appear under the left menu option "HelpCenter" as well as under VBulletin Options. Should it not be only in 1 place to avoid confusion?

Most modifications are like this, HelpCenter is no different.

2. Under HelpCenter Statistics Help Center Statistics Version is showing as 1.0 Beta 5.

Thanks for pointing this out, I will fix this for next release.
Notifications are going to be a paid feature.

Thanks, Paul.
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Kind Regards, Paul.
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  #262  
Old 01 May 2008, 10:39
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Screenshots have been updated.

Thanks, Paul.
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Kind Regards, Paul.
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  #263  
Old 01 May 2008, 16:04
GoTTi GoTTi is offline
 
Join Date: Jun 2002
paul can you update your main post, it says beta 6 is not released yet.
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  #264  
Old 01 May 2008, 16:28
Black Tiger's Avatar
Black Tiger Black Tiger is offline
 
Join Date: Apr 2004
This looks as a great mod, even better then another alike mod I found here.
I've tagged it for now, but I'm sure I will install it when a stable release version is brought out.
My forums have a lot of mods and I can't have bugs at te moment or at least if possible.
But it already looks great!
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Greetings, Black Tiger
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  #265  
Old 01 May 2008, 16:29
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Originally Posted by GoTTi View Post
paul can you update your main post, it says beta 6 is not released yet.
Sorted, thanks GoTTi.

Paul.
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Kind Regards, Paul.
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  #266  
Old 02 May 2008, 01:53
ssvp's Avatar
ssvp ssvp is offline
 
Join Date: May 2006
Real name: Patrick
Anyone else getting "Unknown column 'ticketview' in 'field list'" via the Database Error Script

I installed 1.5 and then re-installed 1.6.
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  #267  
Old 02 May 2008, 03:22
Tom_S Tom_S is offline
 
Join Date: Jan 2007
Real name: Tom
Paul..I need to change font color Tickete ID. It dosen't show up the Ticket ID number on mine with my theme. I did that in the last version in the template but I can't find the one for this one. Or I'm blind..but that isn't new either LOL
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  #268  
Old 02 May 2008, 08:42
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Originally Posted by ssvp View Post
Anyone else getting "Unknown column 'ticketview' in 'field list'" via the Database Error Script

I installed 1.5 and then re-installed 1.6.
the ticketview field is a new field in the ticket table, sounds like you havent uninstalled 1.5 before you installed 1.6.

Originally Posted by Tom_S View Post
Paul..I need to change font color Tickete ID. It dosen't show up the Ticket ID number on mine with my theme. I did that in the last version in the template but I can't find the one for this one. Or I'm blind..but that isn't new either LOL
I'm not entirely sure myself, ill have a good look later on today and find out for you and will send a PM and update my templates.

Thanks, Paul.
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Kind Regards, Paul.
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  #269  
Old 02 May 2008, 09:17
IR15H IR15H is offline
 
Join Date: Feb 2007
Originally Posted by Tom_S View Post
Paul..I need to change font color Tickete ID. It dosen't show up the Ticket ID number on mine with my theme. I did that in the last version in the template but I can't find the one for this one. Or I'm blind..but that isn't new either LOL
If you're talking about the "ABC1" Ticket ID on helpcenter home, then the colour is defined by your style's CSS. ADMIN CP > Styles & Templates > Style Manager > Main CSS > Body > Normal Links CSS/Visited Links CSS > Font Color.


EDIT: If you're talking about on an actual ticket, where it says Ticket ID: ABC1 then; ADMIN CP > Styles & Templates > Style Manager > Main CSS > Small Font > Font Color.

Last edited by IR15H; 02 May 2008 at 09:26.
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  #270  
Old 02 May 2008, 16:12
Namaless's Avatar
Namaless Namaless is offline
 
Join Date: Sep 2006
Location: Italy
Is possible to use cache template??
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