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PS - HelpCenter Details »
PS - HelpCenter
Mod Version: 1.01, by PaulSonny (Member) PaulSonny is offline
Developer Last Online: Apr 2014 I like it Show Printable Version Email this Page

This modification is in the archives.
vB Version: 3.7.x Rating: (47 votes - 4.70 average) Installs: 568
Released: 16 Apr 2008 Last Update: 09 Jun 2008 Downloads: 3310
Not Supported DB Changes Uses Plugins Auto-Template Additional Files  

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!


Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions


[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:


Initial version for vBulletin 3.7.

Version 1.00 Beta 2:


Bug Fixes.

Version 1.00 Beta 3:


Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:


Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:


Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.


Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Download Now

Only licensed members can download files, Click Here for more information.

Addons

Screenshots

Click image for larger version

Name:	adminsettings.jpg
Views:	2899
Size:	112.7 KB
ID:	79620   Click image for larger version

Name:	editticket.jpg
Views:	1887
Size:	34.0 KB
ID:	79621   Click image for larger version

Name:	mytickets.jpg
Views:	2812
Size:	35.2 KB
ID:	79622   Click image for larger version

Name:	navigation.jpg
Views:	1249
Size:	8.3 KB
ID:	79623  

Click image for larger version

Name:	ticketview.jpg
Views:	2293
Size:	46.3 KB
ID:	79624   Click image for larger version

Name:	adminnav.jpg
Views:	995
Size:	7.5 KB
ID:	79625   Click image for larger version

Name:	departmentmanagement.jpg
Views:	1967
Size:	24.8 KB
ID:	79626   Click image for larger version

Name:	editdepartment.jpg
Views:	1549
Size:	24.9 KB
ID:	79627  

Click image for larger version

Name:	stats.jpg
Views:	2007
Size:	30.7 KB
ID:	79628  

Show Your Support

  • To receive notifications regarding updates -> Click to Mark as Installed.
  • If you like this modification support the author by donating.
  • This modification may not be copied, reproduced or published elsewhere without author's permission.
Similar Mod
Mod Developer Type Replies Last Post
Add-On Releases PS - HelpCenter PaulSonny vBulletin 3.6 Add-ons 86 16 Oct 2013 18:32
Add-On Releases HelpCenter Statistics Hasann vBulletin 3.7 Add-ons 22 16 Dec 2010 03:58

  #691  
Old 07 Sep 2008, 21:09
inciarco's Avatar
inciarco inciarco is offline
 
Join Date: Mar 2007
Question

I Like the Mod a Lot, but There are Some Problems I've Detected:

- Any User can See Any Ticket; if I change the Number of Ticket on the Address then I can see Any Ticket even if is Private or Public from other User.

- Any User can Edit Any Ticket of Anybody, and also Open it and Close it if has Permissions for doing it, (Not Open7Close All, but Simple Open/Close).

The User Should Only be able to Access His Own Tickets and also be Able Only to Edit and Open/Close His Own Tickets, not Other Persons Tickets.

I Hope You Can Fix those Details and Bugs.

My Best Regards.


Last edited by inciarco; 07 Sep 2008 at 21:28.
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  #692  
Old 18 Sep 2008, 16:01
Thijmen1992 Thijmen1992 is offline
 
Join Date: May 2008
Great system, thank you!
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  #693  
Old 18 Sep 2008, 20:51
jklimczak's Avatar
jklimczak jklimczak is offline
 
Join Date: Sep 2005
Originally Posted by PaulSonny View Post
Attachments and Ticket Assignment is, and will not be in the lite version.

Thanks, Paul.
is it in the pro ver
__________________
http://tecwired.com
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  #694  
Old 23 Sep 2008, 01:05
Bilderback's Avatar
Bilderback Bilderback is offline
 
Join Date: Sep 2007
Originally Posted by inciarco View Post
I Like the Mod a Lot, but There are Some Problems I've Detected:
- Any User can See Any Ticket; if I change the Number of Ticket on the Address then I can see Any Ticket even if is Private or Public from other User.
- Any User can Edit Any Ticket of Anybody, and also Open it and Close it if has Permissions for doing it, (Not Open7Close All, but Simple Open/Close).
The User Should Only be able to Access His Own Tickets and also be Able Only to Edit and Open/Close His Own Tickets, not Other Persons Tickets.
I Hope You Can Fix those Details and Bugs.
My Best Regards.
ooo - nice find. Private tickets are viewable to everyone and you can url hack to edit.
I'll come back when the permissions are setup correctly.
Nice Mod though-I'll reinstall when better.
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  #695  
Old 23 Sep 2008, 03:19
Jacob B's Avatar
Jacob B Jacob B is offline
 
Join Date: Aug 2008
How come when I have the standard editor enabled for quick reply (i.e. showthread) the quick reply for the ticket system shows the full editor? This is how it should appear.

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  #696  
Old 23 Sep 2008, 03:26
inciarco's Avatar
inciarco inciarco is offline
 
Join Date: Mar 2007
Unhappy

Originally Posted by Bilderback View Post
ooo - nice find. Private tickets are viewable to everyone and you can url hack to edit.
I'll come back when the permissions are setup correctly.
Nice Mod though-I'll reinstall when better.
The Mod is Really Nice but this Security/Privacy Issues are Critical when Critical Private Information is Shared.

For the Regular Forums there are Options to be Set for the Forum's Permissions to Allow or Not Users to see Other Member's Messages, that's the same Expected for this Mod, that even if a User tries to Guess someone else's Private Ticket isn't Able to See it.

Also the Public/Private Tickets of Others can be Edited by Any User, and that's not right; only the Owner of the Ticket and Admins should be able to do that, (perhaps other Usergroups set on the Mod's Options).

I also hope that the Developper can Fix this Issues, the Mod has Great Potential for Efficient Support on the Boards.

My Best Regards.

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  #697  
Old 28 Sep 2008, 10:54
jellybaby jellybaby is offline
 
Join Date: Jul 2005
Is there the option in the pro ones for emails to be sent to either members or admin/mods to notify of new posts in reply to the tickets?
__________________

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  #698  
Old 29 Sep 2008, 07:49
orcasea orcasea is offline
 
Join Date: Sep 2008
My First Mod!!
Thanks this is really usefull!
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  #699  
Old 29 Sep 2008, 11:31
Hamednet's Avatar
Hamednet Hamednet is offline
 
Join Date: Nov 2007
thanks dear

very nice !
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  #700  
Old 29 Sep 2008, 12:12
EvilJohn's Avatar
EvilJohn EvilJohn is offline
 
Join Date: Apr 2006
Real name: John
Thanks. Will put this to good use..

If you have issues maybe you should follow his instructions.

If you have any feature requests please make them known at PaulSonny.
Edit: Note the attached thumbnail is in every user group permission.
__________________
Give me a server target rich.
Gaming site.

Last edited by EvilJohn; 29 Sep 2008 at 13:01.
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  #701  
Old 30 Sep 2008, 02:57
onehost onehost is offline
 
Join Date: Jul 2006
a VB mod should close this thread. VB.org hacks are supposed to be free? This hack is free-but limited unless you buy the "pro" so the hack really is not free...if any hack has limits, then its not free, your just here to peddle your hack, even though you do not bring it up, that is really what you are doing, and I thought i was going to have a heart attack when i saw your pricing, are you serious, $75 for non-branding, thats almost the cost of a leased vbulletin...j/c

Last edited by onehost; 30 Sep 2008 at 03:04.
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  #702  
Old 30 Sep 2008, 07:42
Jacob B's Avatar
Jacob B Jacob B is offline
 
Join Date: Aug 2008
Originally Posted by onehost View Post
a VB mod should close this thread. VB.org hacks are supposed to be free? This hack is free-but limited unless you buy the "pro" so the hack really is not free...if any hack has limits, then its not free, your just here to peddle your hack, even though you do not bring it up, that is really what you are doing, and I thought i was going to have a heart attack when i saw your pricing, are you serious, $75 for non-branding, thats almost the cost of a leased vbulletin...j/c
He's not 'peddling' his hacks on here. Paul has taken the time out to produce a ticket support system to use on your site free of charge. Show some appreciation and respect, mate.

If you don't want to buy the Pro version, then don't. Nobody's forcing you to sit there and pick up your credit card or what have you and purchase it. I would be doing the same thing - it takes alot of keep forums up and running financially. How about you work on a Pro support system and then you'll have earned the right to sit here and judge someone else's product.
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  #703  
Old 30 Sep 2008, 12:16
Black Tiger's Avatar
Black Tiger Black Tiger is offline
 
Join Date: Apr 2004
if any hack has limits, then its not free,
Well I know a couple more which work that way and I don't agree with you.
If it works for free, but with a bit less options then a pro version, the limited version is still for free.

However, this product is still not 100% ok cause there are mean bugs (see Inciarco's comments on that).
And ofcourse the coder can't expect that people buy the pro version when the free version isn't even working correct.
I'm thankfull for this hack, but I'll wait until things are fixed before I install it.
__________________
Greetings, Black Tiger
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  #704  
Old 30 Sep 2008, 15:45
PoetJA-1975's Avatar
PoetJA-1975 PoetJA-1975 is offline
 
Join Date: Sep 2006
Real name: Jacquii Cooke
Originally Posted by onehost View Post
a VB mod should close this thread. VB.org hacks are supposed to be free? This hack is free-but limited unless you buy the "pro" so the hack really is not free...if any hack has limits, then its not free, your just here to peddle your hack, even though you do not bring it up, that is really what you are doing, and I thought i was going to have a heart attack when i saw your pricing, are you serious, $75 for non-branding, thats almost the cost of a leased vbulletin...j/c
Don't use it then.

There are many modifications (lite versions) made available to vBulletin.org Members - PAUL didn't have to share the modification at all... Instead of griping - simply don't use it. But if you look at the pages and pages and pages of commentary in this thread, it's obvious that there are more than a few Members who appreciates PAUL's effort regardless of whether there's a paid version

Jacquii.
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  #705  
Old 13 Oct 2008, 04:09
ikickass ikickass is offline
 
Join Date: Jul 2007
Alright, for this how would I make the forum so each time a member clicks it, it's empty. So that only that members topics can be seen by them and no one else. (Besides ADMIN/MOD/SUPER MOD) I want something like that but, I don't know how I would do that.
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