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PS - HelpCenter Details »
PS - HelpCenter
Mod Version: 1.01, by PaulSonny (Member) PaulSonny is offline
Developer Last Online: Apr 2014 I like it Show Printable Version Email this Page

This modification is in the archives.
vB Version: 3.7.x Rating: (47 votes - 4.70 average) Installs: 568
Released: 16 Apr 2008 Last Update: 09 Jun 2008 Downloads: 3310
Not Supported DB Changes Uses Plugins Auto-Template Additional Files  

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!


Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions


[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:


Initial version for vBulletin 3.7.

Version 1.00 Beta 2:


Bug Fixes.

Version 1.00 Beta 3:


Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:


Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:


Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.


Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Download Now

Only licensed members can download files, Click Here for more information.

Addons

Screenshots

Click image for larger version

Name:	adminsettings.jpg
Views:	2899
Size:	112.7 KB
ID:	79620   Click image for larger version

Name:	editticket.jpg
Views:	1887
Size:	34.0 KB
ID:	79621   Click image for larger version

Name:	mytickets.jpg
Views:	2812
Size:	35.2 KB
ID:	79622   Click image for larger version

Name:	navigation.jpg
Views:	1249
Size:	8.3 KB
ID:	79623  

Click image for larger version

Name:	ticketview.jpg
Views:	2293
Size:	46.3 KB
ID:	79624   Click image for larger version

Name:	adminnav.jpg
Views:	995
Size:	7.5 KB
ID:	79625   Click image for larger version

Name:	departmentmanagement.jpg
Views:	1967
Size:	24.8 KB
ID:	79626   Click image for larger version

Name:	editdepartment.jpg
Views:	1549
Size:	24.9 KB
ID:	79627  

Click image for larger version

Name:	stats.jpg
Views:	2007
Size:	30.7 KB
ID:	79628  

Show Your Support

  • To receive notifications regarding updates -> Click to Mark as Installed.
  • If you like this modification support the author by donating.
  • This modification may not be copied, reproduced or published elsewhere without author's permission.
Similar Mod
Mod Developer Type Replies Last Post
Add-On Releases PS - HelpCenter PaulSonny vBulletin 3.6 Add-ons 86 16 Oct 2013 17:32
Add-On Releases HelpCenter Statistics Hasann vBulletin 3.7 Add-ons 22 16 Dec 2010 02:58

  #391  
Old 11 May 2008, 19:41
Jase2 Jase2 is offline
 
Join Date: Dec 2007
Ah, I see what you mean. Unfortunately, the features are locked as we have entered Release Candidate stage. Maybe an option in the paid version.
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  #392  
Old 11 May 2008, 19:58
uberjon uberjon is offline
 
Join Date: Sep 2006
Originally Posted by Jase2 View Post
It is already selected by "default" in the drop down menu. Unless you mean something else?
i mean like to remove the drop down menu. so "its not an option to select public"
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  #393  
Old 11 May 2008, 21:10
CloneVince CloneVince is offline
 
Join Date: Sep 2004
Originally Posted by Jase2 View Post
Ah, I see what you mean. Unfortunately, the features are locked as we have entered Release Candidate stage. Maybe an option in the paid version.
In paid version ....

Nice job
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  #394  
Old 11 May 2008, 22:26
TheSupportForum TheSupportForum is offline
 
Join Date: Jan 2007
its a great help, but would like to see an improvement so that, you can report stuff via the forum that you import the helpdesk stuff to instead
also an email integration for this
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  #395  
Old 12 May 2008, 10:13
exetel exetel is offline
 
Join Date: Jul 2005
Jase2,

Your not going to get the market for ppl to pay for this type of mod, they would simply go for Joomla that has the bridge for VB and use the ticket system which already has some of the features you might be working on for the this so called "Pay version" Druple also has a bridge for VB as well and a ticket system... In fact most CMS have some sort of ticket system/bridging options for VB

On top of this customers already pay for VB as it is, what would make customers want to pay for your ticket system mod? when you can get a FREE CMS that already has a ticket system in it and more then likely a much more advance system for FREE?

Regards

Exetel
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  #396  
Old 12 May 2008, 10:16
chaser.nl chaser.nl is offline
 
Join Date: Apr 2008
this looks really nice, will install this as soon as i have the time..

replaces the support forum hack i am using now and looks much better

Great work !
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  #397  
Old 12 May 2008, 10:32
baghdad4ever baghdad4ever is offline
 
Join Date: May 2007
Real name: husam
great work

and im waiting gold edition
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  #398  
Old 12 May 2008, 10:37
Tom_S Tom_S is offline
 
Join Date: Jan 2007
Real name: Tom
No worries. I looked at Joomla before and re-took a peek. That would be at least a two month setup and customization and I don't have that kind of time right now so I'm good to spend the bucks on this project that is so far outstanding.
__________________
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  #399  
Old 12 May 2008, 10:52
baghdad4ever baghdad4ever is offline
 
Join Date: May 2007
Real name: husam
i see strange thing

when i enter as guest

i can see all tickets

even if i choose no permissions in usergroup

so what is that?
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  #400  
Old 12 May 2008, 11:04
danielc2384 danielc2384 is offline
 
Join Date: Jan 2008
I cant seem to submit a ticket at all. In helpcenter.php the side colum just has:

HelpCenter
Navigation
View My Tickets



There is no "Submit a ticket".

Last edited by danielc2384; 12 May 2008 at 11:20.
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  #401  
Old 12 May 2008, 11:25
bornoffire bornoffire is offline
 
Join Date: Apr 2007
check ur usergroups
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  #402  
Old 12 May 2008, 11:33
peter.m peter.m is offline
 
Join Date: May 2008
Hello,

Where can i change the Departments ??
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  #403  
Old 12 May 2008, 11:45
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Originally Posted by exetel View Post
Jase2,

Your not going to get the market for ppl to pay for this type of mod, they would simply go for Joomla that has the bridge for VB and use the ticket system which already has some of the features you might be working on for the this so called "Pay version" Druple also has a bridge for VB as well and a ticket system... In fact most CMS have some sort of ticket system/bridging options for VB

On top of this customers already pay for VB as it is, what would make customers want to pay for your ticket system mod? when you can get a FREE CMS that already has a ticket system in it and more then likely a much more advance system for FREE?

Regards

Exetel
This is your opinion, and your first post. Others may not want a full CMS system and just a support ticket system.

Originally Posted by chaser.nl View Post
this looks really nice, will install this as soon as i have the time..

replaces the support forum hack i am using now and looks much better

Great work !
I'm glad you like it. Thanks for your comments.

Originally Posted by baghdad4ever View Post
i see strange thing

when i enter as guest

i can see all tickets

even if i choose no permissions in usergroup

so what is that?
When you say they can see all tickets, what do you mean?

Originally Posted by danielc2384 View Post
I cant seem to submit a ticket at all. In helpcenter.php the side colum just has:

HelpCenter
Navigation
View My Tickets

There is no "Submit a ticket".
You need to set the Usergroup Permissions for HelpCenter.

Originally Posted by peter.m View Post
Hello,

Where can i change the Departments ??
This can be done via the AdminCP under Department Management.

Thanks, Paul.
__________________
Kind Regards, Paul.
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  #404  
Old 12 May 2008, 11:46
baghdad4ever baghdad4ever is offline
 
Join Date: May 2007
Real name: husam
Originally Posted by bornoffire View Post
check ur usergroups
i check Unregistered / Not Logged In usergroup

and set all help center permission to no

and the same thing
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  #405  
Old 12 May 2008, 11:48
PaulSonny PaulSonny is offline
 
Join Date: Dec 2006
Real name: Paul Cook
Guests are able to see there own tickets (based on their IP Address).

Thanks, Paul.
__________________
Kind Regards, Paul.
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