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ZopIM - One 2 One chat with visitors and users Details »
ZopIM - One 2 One chat with visitors and users
Mod Version: 1.00, by nitra1000 (Coder) nitra1000 is offline
Developer Last Online: Jun 2012 I like it Show Printable Version Email this Page

vB Version: 4.1.4 Rating: (3 votes - 4.33 average) Installs: 15
Released: 22 Jul 2011 Last Update: Never Downloads: 146
Not Supported Uses Plugins External Content  

What is ZopIM?
ZopIM is a one 2 one chat client for your website, it has some pretty nifty features such as
  • Allowing the visitor to initiate chat
  • Allowing you to initiate chat
  • IM intergration, use your IM client to talk to visitors
  • Advance Reporting, see where the visitor is live!

It has both free and paid variations.

The way I see ZopIM being useful is to talk guests through the registration process. You can set ZopIM to automaticlly open a chat with an available rep under certain conditions, so for example a repeat visitor might be more inclined to join if you talk to them.

Or

You could allow your members to request your support with more advanced features of your forum or use it to talk to members who have just breached a forum rule.

What Does This Modification Do?

This modification inserts the ZopIM javascript into your forum, you may also
  • Enable it for usergroups
  • Allow users to turn the bar on and off

Install?
Simple two step xml install. Follow the instructions on my website or in the zip file.

More Features?
Planned..
  • Forum/Category Control
  • Anything anyone else cares to suggest

I am not endorsed by ZopIM or it's owners, please check the modification is working correctly by viewing your source code after installation

Download Now

Only licensed members can download files, Click Here for more information.

Screenshots

Click image for larger version

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Name:	ZopIM CHAT from admin POV.jpg
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Name:	Zopim Chat from visitor POV.JPG
Views:	598
Size:	24.2 KB
ID:	131335  

Show Your Support

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  • If you like this modification support the author by donating.
  • This modification may not be copied, reproduced or published elsewhere without author's permission.
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Comments
  #2  
Old 24 Jul 2011, 09:44
Hornstar's Avatar
Hornstar Hornstar is offline
 
Join Date: Jun 2005
Real name: Matt
Interesting

So guests can chat with guests, or guests can only chat with specified staff members?
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  #3  
Old 24 Jul 2011, 19:56
ForceHSS's Avatar
ForceHSS ForceHSS is offline
 
Join Date: Apr 2008
staff
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  #4  
Old 25 Jul 2011, 09:11
nitra1000's Avatar
nitra1000 nitra1000 is offline
 
Join Date: Dec 2009
Real name: John Moss
It's one 2 one, between whoever and a agent

You can have more than one agent however
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  #5  
Old 25 Jul 2011, 22:20
ForceHSS's Avatar
ForceHSS ForceHSS is offline
 
Join Date: Apr 2008
its a pity this was not free forever
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  #6  
Old 25 Jul 2011, 23:40
nitra1000's Avatar
nitra1000 nitra1000 is offline
 
Join Date: Dec 2009
Real name: John Moss
The basic package is free forever...
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  #7  
Old 26 Jul 2011, 04:27
ForceHSS's Avatar
ForceHSS ForceHSS is offline
 
Join Date: Apr 2008
yes but I cant see what that gives you
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  #8  
Old 26 Jul 2011, 09:18
nitra1000's Avatar
nitra1000 nitra1000 is offline
 
Join Date: Dec 2009
Real name: John Moss
Go to there website, click pricing, click full feature comparison at the bottom
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  #9  
Old 04 Aug 2011, 23:30
Keysailor's Avatar
Keysailor Keysailor is offline
 
Join Date: Jan 2010
Thanks, this is a nice feature, good for when you've got a community site and want to help out folks. I can see how it could also be used for a commercial entity to provide textchat support, although I think a detachable/movable window would be a helpful enhancement. And video ala webcam!

I've got it installed and running on my vB 4.1.5pl1 site, no problem!

One issue I see is that if a registered user starts a chat, the username from their board isn't transferred, they just show as Visitor (and a long number). It would be nice if the username from the board is displayed to the agent.

I can also understand the pricing, since Zopim is hosting the chat (versus your webserver/provider). And it is very fast, doesn't slow down the site at all. But I gotta say that the pricing is pretty steep. Definitely not for the community board manager who isn't getting paid (much or at all).

Last edited by Keysailor; 04 Aug 2011 at 23:35.
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  #10  
Old 11 Aug 2012, 13:37
watershed's Avatar
watershed watershed is offline
 
Join Date: Feb 2012
Originally Posted by Keysailor View Post
One issue I see is that if a registered user starts a chat, the username from their board isn't transferred, they just show as Visitor (and a long number). It would be nice if the username from the board is displayed to the agent.
Totally agreed.

Besides, great mod - installed and working on 4.20
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  #11  
Old 12 Aug 2012, 14:34
blind-eddie's Avatar
blind-eddie blind-eddie is offline
 
Join Date: Apr 2006
Real name: Tim
Your link to the readme on your site is dead, would you please add a readme text doc to the zip file so others may read and use this?

Those that posted here have access to cpanel I would assume. Your host should offer free scripts through Simple Scrips, fantastico or what ever your host may call it.
Within it your should see a few different free one on one chat similar to the one posted here but with more features & is free & will be forever. They will have their own admincp.
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  #12  
Old 12 Aug 2012, 19:42
tele955848 tele955848 is offline
 
Join Date: Nov 2008
Lange gesucht und endlich gefunden

Thx-Danke
***** Sterne
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  #13  
Old 13 Apr 2013, 01:11
dizzynation's Avatar
dizzynation dizzynation is offline
 
Join Date: Jun 2011
I don't understand what is so hard about posting installation on VB ORG - This should be a rule....
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  #14  
Old 25 Jun 2013, 23:57
marianoaran marianoaran is offline
 
Join Date: Jun 2013
Hello Nitra,

I understand this is a pretty old thread, but I thought that maybe you read my reply.

I have VB 5 and use Zopim in many websites.

One of the sites I have this working on is a Moodle (LMS) site. A programmer made the plugin to read the user name from the database when they login, so when someone requests my help, i already know their username.

Do you know if something like this can be done and ported to VB5?

Thanks for your help :-)
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  #15  
Old 26 Jun 2013, 01:13
marianoaran marianoaran is offline
 
Join Date: Jun 2013
I managed to install Zopim easily in vB5 putting the Zopim code in the "Header Ad HTML Module".

Another neat feature would be if the code can somehow read the name of the user from the DB (if they are logged in) so you can quickly know who you're talking to as soon as they initiate the chat.

Any ideas on how can this be achieved?

Thanks
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