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HelpDesk v1.63 Details »
HelpDesk v1.63
Mod Version: 1.63, by WhSox21 (Member) WhSox21 is offline
Developer Last Online: Apr 2014 I like it Show Printable Version Email this Page

This modification is in the archives.
vB Version: 3.0.7 Rating: (10 votes - 5.00 average) Installs: 230
Released: 27 Feb 2005 Last Update: 30 Apr 2005 Downloads: 389
Not Supported DB Changes  

Feature Request...
If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features
  • No File Edits!
  • Ability to turn the HelpDesk off.
  • Ability to turn the New Ticket option off.
  • Automated Response to users when tickets are submitted by email or private message.
  • Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
  • Departments / Ticket Categories.
  • Limit usergroups to handle certain department tickets.
  • Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
  • New Tickets since last visit to forums.
  • New Replies since last visit to forums.
  • Unresolved / Resolved Tickets.
  • WYSIWYG Editor for replies.
No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

Download Now

Only licensed members can download files, Click Here for more information.

Addons

Screenshots

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Show Your Support

  • To receive notifications regarding updates -> Click to Mark as Installed.
  • This modification may not be copied, reproduced or published elsewhere without author's permission.
  #706  
Old 11 Apr 2008, 14:44
LennySh's Avatar
LennySh LennySh is offline
 
Join Date: Dec 2007
Real name: Lenny
Unhappy 3.6.9?

Has anybody been able to get this working on 3.6.9 yet? I'm fixing to upgrade from 3.6.8 PL2, and was hoping this would have had a more recent release by now...
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  #707  
Old 11 Apr 2008, 15:13
Bosco Wong Bosco Wong is offline
 
Join Date: Apr 2008
any body can modifly this to 3.7.0x pls
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  #708  
Old 12 Apr 2008, 04:16
TheComputerGuy's Avatar
TheComputerGuy TheComputerGuy is offline
 
Join Date: Oct 2001
Real name: Joe
the last update was in 2005....
might want to look elsewhere.
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I'll buy your forum!
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  #709  
Old 12 Apr 2008, 15:15
Bosco Wong Bosco Wong is offline
 
Join Date: Apr 2008
I Got It Work For 3.7.0 X I Modify The Code And In the Templete And it Work.....

Do U All Want Me To Release?????
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  #710  
Old 14 Apr 2008, 10:38
technom8t technom8t is offline
 
Join Date: Oct 2007
Yes the author seems to have went awol and there is a lot of call for this MOD by the look of it, share with everyone i say........
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  #711  
Old 14 Apr 2008, 11:31
Lionel Lionel is offline
 
Join Date: Dec 2001
Real name: Lionel
I am almost done developing a script with support, troubleshooting, knowledge base, manuals making, articles, links etc ...
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  #712  
Old 15 Apr 2008, 00:12
Shawn Yue Shawn Yue is offline
 
Join Date: Feb 2008
Real name: Shawn Yue
Bosco Send Pm To Me About The Hack
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  #713  
Old 15 Apr 2008, 19:59
thunder_sti thunder_sti is offline
 
Join Date: Sep 2006
Real name: Ace
Bump, anything for vb3.6.x.

Intrested in this.
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www.boricua-racing.com
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  #714  
Old 16 Apr 2008, 03:58
Shawn Yue Shawn Yue is offline
 
Join Date: Feb 2008
Real name: Shawn Yue
Bosco Got A Working One In 3.6.8x And 3.7.0 To the Stable Version

Thank You Bosco For Sending Me
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  #715  
Old 16 Apr 2008, 05:32
Boosted Panda Boosted Panda is offline
 
Join Date: Mar 2008
Real name: Matt
I would love it as well!!!
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  #716  
Old 16 Apr 2008, 14:32
thunder_sti thunder_sti is offline
 
Join Date: Sep 2006
Real name: Ace
Originally Posted by Shawn Yue View Post
Bosco Send Pm To Me About The Hack
Thank You Much !!!
__________________
***Warning***10sec***Warning***

www.boricua-racing.com
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  #717  
Old 16 Apr 2008, 15:17
Jase2 Jase2 is offline
 
Join Date: Dec 2007
Got an help center in production. Will work with 3.7, too.

We also have a vbcart. And awe may update the image resizer mod by spleasure, to work with the albums ect. as well as take future requests. Waiting on approval from spleasure.

www.paulsonny.com
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  #718  
Old 16 Apr 2008, 15:21
Lionel Lionel is offline
 
Join Date: Dec 2001
Real name: Lionel
Originally Posted by Jase2 View Post
Got an help center in production. Will work with 3.7, too.

We also have a vbcart. And awe may update the image resizer mod by spleasure, to work with the albums ect. as well as take future requests. Waiting on approval from spleasure.

www.paulsonny.com
hehehe I also got a vbcart and a vbhelp almost done
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  #719  
Old 21 Sep 2008, 18:10
leonnix leonnix is offline
 
Join Date: Sep 2008
I'd like to know if it works with 3.7.3 . if not, is there any other support ticket systems hack that I can find ?
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