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vBSupport v2.0.0 Beta 2 Details »
vBSupport v2.0.0 Beta 2
Mod Version: 2.0.0 B2, by CMX_CMGSCCC (Member) CMX_CMGSCCC is offline
Developer Last Online: Sep 2014 I like it Show Printable Version Email this Page

This modification is in the archives.
vB Version: 3.5.4 Rating: (10 votes - 4.60 average) Installs: 276
Released: 10 Aug 2005 Last Update: 11 Jun 2007 Downloads: 1023
Not Supported DB Changes Uses Plugins Template Edits Additional Files Is in Beta Stage  

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff



Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

Add Below:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

C) Template 'postbit':

Find:

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

Add Above

Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

ENJOY!!

-CMX

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Comments
  #2  
Old 10 Aug 2005, 20:25
nexialys
Guest
 
http://www.vbulletin.org/forum/showthread.php?t=77155 ... kinda like the same as this one, isn't it ?!

... btw, good to have a variety of tools!
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  #3  
Old 10 Aug 2005, 20:26
Rover416 Rover416 is offline
 
Join Date: Jun 2005
Real name: Craig
I get this error when i click on ticket system


Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.

I have checked and the other tables are there but this on isnt,I uninstalled and reinstalled and still had the same problem.
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  #4  
Old 10 Aug 2005, 20:34
CMX_CMGSCCC CMX_CMGSCCC is offline
 
Join Date: Sep 2003
Oops, I forgot to put the TABLE_PREFIX into the mysql create table installation code.

Its fixed in vBSupportv0.1a.zip

Also the Helpdesk looks nice too, I never seen it before. But its not converted to v3.5 yet?

-CMX

If you need to remove the old tables, run the 2 queries below.


Block Disabled:      (Update License Status)  
Suspended or Unlicensed Members Cannot View Code.


Last edited by CMX_CMGSCCC; 10 Aug 2005 at 20:47.
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  #5  
Old 10 Aug 2005, 20:39
Rover416 Rover416 is offline
 
Join Date: Jun 2005
Real name: Craig
That fixed it,thank you.

Have been waiting for something like this.
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  #6  
Old 10 Aug 2005, 21:00
Rover416 Rover416 is offline
 
Join Date: Jun 2005
Real name: Craig
Sorry,another problem.

When you submit,reply or delete a ticket it tells you "cannot find phrase xxxxxx".

The phrases are in the phrase manager and it does what its supposed to,it just does not seem to be picking up on the phrases.

Last edited by Rover416; 10 Aug 2005 at 21:19.
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  #7  
Old 10 Aug 2005, 22:17
Jedi Blaze Jedi Blaze is offline
 
Join Date: Aug 2005
Real name: Andrew
Works fine for me. /me clicks install

Nice job!
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  #8  
Old 11 Aug 2005, 03:13
CMX_CMGSCCC CMX_CMGSCCC is offline
 
Join Date: Sep 2003
Originally Posted by Rover416
Sorry,another problem.

When you submit,reply or delete a ticket it tells you "cannot find phrase xxxxxx".

The phrases are in the phrase manager and it does what its supposed to,it just does not seem to be picking up on the phrases.
Did it install the phrases to GLOBAL?

-CMX
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  #9  
Old 11 Aug 2005, 03:21
FASherman's Avatar
FASherman FASherman is offline
 
Join Date: Aug 2002
Originally Posted by nexialys
http://www.vbulletin.org/forum/showthread.php?t=77155 ... kinda like the same as this one, isn't it ?!

... btw, good to have a variety of tools!
Hardly. Thats kind of like claiming that a 'vette and a Viper are the same.
That one is a 3.0.X hack. This is a 3.5 plugin. That in itself is enough of a difference.
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  #10  
Old 11 Aug 2005, 15:05
Sovereign Sovereign is offline
 
Join Date: Apr 2004
Nice hack. Grr, just installed 0.1 yesterday, must upgrade!
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  #11  
Old 11 Aug 2005, 15:56
Neal-UK's Avatar
Neal-UK Neal-UK is offline
 
Join Date: Feb 2004
Real name: Neal
Originally Posted by Sovereign
Nice hack. Grr, just installed 0.1 yesterday, must upgrade!
my permission are not saving, any ideas?
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  #12  
Old 11 Aug 2005, 16:00
Neal-UK's Avatar
Neal-UK Neal-UK is offline
 
Join Date: Feb 2004
Real name: Neal
Originally Posted by nealparry
my permission are not saving, any ideas?
Just reinstalled again and selected overwrite, seems to be doing it now. My forum is being weird today!
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  #13  
Old 11 Aug 2005, 16:38
jugo jugo is offline
 
Join Date: Feb 2004
Does it support attachments?? That is a definitely useful option.
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  #14  
Old 11 Aug 2005, 17:18
CMX_CMGSCCC CMX_CMGSCCC is offline
 
Join Date: Sep 2003
Originally Posted by nealparry
Just reinstalled again and selected overwrite, seems to be doing it now. My forum is being weird today!
I was going to say that it has to recreate the bitfields, thats probably why it wasnt saving. In any case you can rebuild the bitfields manually by uploading the bitfield xml file to /includes/xml and then going to the URL /admincp/index.php?do=buildbitfields

About adding attachments, they are not supported yet. This is my first hack for vB 3.5.0, so I'm still kind of in the learning process. I could probably allow attachments in a future version.

-CMX
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  #15  
Old 11 Aug 2005, 22:06
Creed's Avatar
Creed Creed is offline
 
Join Date: May 2002
Real name: Daniel
Is there no file attachment of v0.2 or am I missing something?
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